Ratings based on 134 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The best service I have ever experienced around the world! The staff here are amazing. Beautiful rooms with amazing views.
The breakfast is a 5 course meal or buffet- highly recommend. They have a free shuttle service which saves you so much $ on taxis.
Couldn’t recommend more highly!
Comment from Hotel Management
17 Dec 2024 by Heitini, Hotel Management
Dear CheyenneIt has been a great pleasure to welcome you and your daughter in La Neige. We are honoured to have helped making your stay in snowy Hakuba memorable! Until next time we hope.
by A verified traveler
Posted 13 Dec 2024
The hotel service is exceptional. Beautiful room and comfortable bed. Is a historical legendary building.
Comment from Hotel Management
15 Dec 2024 by Heitini CHONG, Hotel Management
Dear Meng,Thank you very much for your review about your stay. It has been a real pleasure to welcome you in La Neige this winter and we hope to see you again in Japan.
by A verified traveler
Great hotel with fantastic service
Posted 9 Jul 2024 on HotelsI stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi.
Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.
Comment from Hotel Management
27 Jul 2024 by Hotel La Neige, Hotel Management
Thank you for your staying with us and sharing your great experience. We are glad to hear that you enjoyed our hotel. We are also honored to receive your warming comments regarding our staff. We will continue to strive to improve our services every day so that you can continue to have a better time.However, we apologize for the inconvenience caused by the problem with the room. We will share your feedback internally and make improvements as soon as possible.We look forward to seeing you again.Best regards,Hotel La Neige
by A verified traveler
Awesome hotel
Posted 21 Jun 2024 on HotelsThe service was perfect and bed was super comfort
Comment from Hotel Management
8 Sep 2024 by Hotel La Neige, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to know that our service has met with your expectation. We hope to welcome you back again in the future. Kind regards,Hotel La Neige
by A verified traveler from Denver
Posted 15 Apr 2024
Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
by A verified traveler
Posted 4 Apr 2024
The property and stay were excellent.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!
by A verified traveler
Posted 29 Mar 2024 on Hotels
Love this hotel, it was our second time visit.
We already look forward to visiting again next year for sure!
by A verified traveler
Posted 18 Mar 2024
by A verified traveler from fort Lauderdale
Posted 13 Mar 2024
Love the location, service and people that work there.
