Ratings based on 74 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Average
by A verified traveler
Posted 4 Mar 2024 on Wotif
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
by A verified traveler
Posted 14 Mar 2023 on Wotif
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel.
While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
by A verified traveler
Posted 5 Mar 2023 on Hotels
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
by A verified traveler
Posted 23 Feb 2023 on Hotels
by A verified traveler
Posted 12 Feb 2023
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc .
And he did it all with a smile on his face and helped make our holiday a beauty!
The hotel has a very good spa and bus services run to ski fields pretty regularly .
by A verified traveler
Posted 11 Jan 2022
Comfortable, clean, and easy access to sky field.
Price is a bit high, but it is worthy of.
by A verified traveler
Posted 17 Feb 2020
by A verified traveler
Posted 15 Feb 2020 on Hotels
by A verified traveler from NC
Posted 10 Feb 2020
Excellent facilities. Helpful staff. Makes Nagano even better.
