Ratings based on 32 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Hakuba Ryujin Onsen Nagomiyu All staff, Hotel Management
Thank you very much for staying at Hakuba Ryujin Onsen Nagomi no Yu the other day. How was your stay in Hakuba? We hope you can take your time and relax.Hakuba is an area where you can enjoy skiing and boarding in the winter, rafting and cycling with parents and children during the green season, and mountain climbing and camping from summer to autumn. Please come visit us again when you are in the Hakuba area. All the staff are looking forward to seeing you. Thank you for staying with us. Hakuba Ryujin Onsen NagomiyuAll staff
by A verified traveler
Awesome place!!!
Posted 3 Feb 2024 on HotelsThe inn proprietors were exceedingly helpful, friendly and kind. We felt very welcomed. The onsen bath was beautiful and very relaxing. They provided some nice spa products that I enjoyed. The breakfast buffet was delicious with many local products used. Dinner at the restaurant was colorful and delicious. We thoroughly enjoyed our stay.
Comment from Hotel Management
4 Feb 2024 by Hakuba Ryujin Onsen Nagomi Hot Spring Inn NISHI, Hotel Management
Thank you for using Hakuba Ryujin Onsen Nagomi no Yu Yado.We are very happy to hear that you enjoyed your stay at our hotel.We are very honored that you were able to spend your precious time with your husband at our hotel and that you liked the food and hot springs.We are also looking forward to meeting Mr. and Mrs. ATSUKO.thank you very much.Hakuba Ryujin Onsen Nagomi Hot Spring InnNISHI
by A verified traveler
Posted 22 Jan 2024
the staff were exceptionally friendly and helpful.
and rhe room and facilities are impeccable. will definitely visit again
Comment from Hotel Management
22 Jan 2024 by Hakuba Ryujin Onsen Nagomi Hot Spring Inn Horio, Hotel Management
Dear Yik LamThank you for staying at Hakuba Ryujin Onsen Nagomi no Yuyado.We are very honored to have received such high praise.All of our employees are relieved that you were satisfied with your stay at our hotel.We will not be satisfied with your compliments, and all of our staff will work hard to provide services that will make you think, "I'm glad I came back!" the next time you return.Take care of yourself until the next time we meet.thank you very much.
by A verified traveler
10/10 experience
Posted 11 Jan 2024 on HotelsThis was one of the most extraordinary experiences I have had traveling!! The staff was extremely kind and thoughtful and it felt like staying with family. We were looking for an authentic Japanese experience and this hotel exceeded our expectations. We were so sad to leave. We used the onsen everyday and enjoyed the traditional Japanese breakfast every morning before skiing. The location was great, and we will definitely be back!!!!!!!!
Comment from Hotel Management
11 Jan 2024 by Hakuba Ryujin Onsen Nagomi Hot Spring Inn Horio, Hotel Management
Dear ChloeThank you very much for your review.We are very honored to have been able to help you with your important trip.We would like to thank you again for choosing to spend your precious time at our hotel.thank you.I am very happy to hear that you will come back again. All of our employees will work hard every day to make you even more happy when you visit us next time, without being satisfied with your compliments.Stay well until we meet next time!Thank you very much
by A verified traveler
Posted 6 Jan 2024
Amazing customer service. Employees go above and beyond to ensure your comfort and are so lovely.
Comment from Hotel Management
9 Jan 2024 by Hakuba Ryujin Onsen Nagomi Hot Spring Inn Horio, Hotel Management
Dear VivianThank you for your kind review.I am very honored to have met such a wonderful customer as Vivian.We will not rest on praise and will work hard to provide services that will satisfy you even more.I would have been happy if I could have been able to help the two of you make memories of your precious trip.We look forward to seeing you again.
by A verified traveler
Must stay when in Hakuba
Posted 3 Jan 2024 on HotelsWe stayed over the new year, and during the January 1st earthquake. This was our first time visiting Japan and we speak zero Japanese. We are so thankful to have stayed at this hotel with such an excellent team. We have done a lot of travel and we mean it when we say the staff at this hotel were the kindest and most supportive we have ever experienced. They had portable devices to translate and allow us to communicate, as well as a great staff member that spoke English! We had many questions with our ski and snowboard gear delivery, ordering taxis, and helping identify a new route to get to our next destination with travel disrupted due to the earthquake that the team enthusiastically helped with.
On our departure day we missed our shuttle pick up from the hotel, and Kenji kindly drove us 15 minutes to the Hakuba Valley station himself just in time to make our transport to Nagano! He was a hero to us, and this was just one of the great experiences we had with this accommodation. Also the restaurant and Onsen are excellent!
Comment from Hotel Management
9 Jan 2024 by Hakuba Ryujin Onsen Nagomi Hot Spring Inn Horio, Hotel Management
To Mr. ChadwickThank you for taking the time out of your busy schedule to post a review.I'm glad to hear that you returned home safely.Kenji-san also enjoyed reading it.I am truly honored to receive so many wonderful words from you.We look forward to seeing you again at Hakuba Ryujin Onsen when you come to Hakuba.
by A verified traveler
Posted 5 Jan 2021 on Orbitz
Comment from Hotel Management
12 Jan 2024 by Hakuba Ryujin Onsen Nagomi Hot Spring Inn Horio, Hotel Management
Thank you very much for staying at Hakuba Ryujin Onsen. How was your stay with us? We hope you have enjoyed your stay. We feel great if we are able to add your travel extra fun. Hakuba Ryujin Onsen Nagomi noyu. Nishi
by A verified traveler
Amazing Experience. Will Be back for sure!
Posted 22 Mar 2020 on HotelsWhat an amazing experience. Extremely friendly staff that went out of their way to make our stay enjoyable. The onsen is a HUGE plus to help unwind from a day of skiing. One of the few that allows tattoos as well. Even my five year old daughter was able to enjoy it. Will definitely be staying again!
Comment from Hotel Management
26 Mar 2020 by Nishi, Hotel Management
Thank you very much for staying at Hakuba Ryujin Onsen. How was your stay with us? We hope you have enjoyed your stay.
We feel great if we are able to add your travel extra fun.
Hakuba Ryujin Onsen Nagomi noyu. Nishi
by A verified traveler
Loved it!
Posted 26 Jan 2020 on HotelsOur stay here was great! The onsen is AMAZING! Small room but had everything we needed. And free breakfast! The bbq restaurant in the hotel is so delicious! The staff especially made our stay so wonderful, they were so accommodating and helpful, we’d never experienced hospitality like it!
Comment from Hotel Management
27 Jan 2020 by NISHI, Hotel Management
Thank you very much for staying at Hakuba Ryujin Onsen.
How was your stay with us? We hope you have enjoyed your stay.
We feel great if we are able to add your travel extra fun.
Hakuba Ryujin Onsen Nagomi noyu.
Nishi
by A verified traveler
Posted 23 Jan 2020
Hakuba Ryujin Onsen was amazing. The staff were wonderful, the rooms were nice and cozy, and the onsen was beautiful and relaxing. The breakfast was delicious and a great value, and the BBQ restaurant inside the hotel was also great. I would absolutely stay in this hotel again.
Comment from Hotel Management
23 Jan 2020 by nishi, Hotel Management
I really appreciate it.
We are always looking forward to meeting our customers' families.
Thank you for using Hakuba Ryujin Onsen Nagomi no Yujuku.
Hakuba Ryujin Onsen Nagomi noyu.
Nishi
