Ratings based on 90 Verified Reviews

4.4 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Wonderful Hotel

Posted 19 Aug 2022 on Hotels
Wonderful hotel and very accommodating to international travelers. Staff was very friendly, room was nice, lounge was comfortable, and the onsen was small but relaxing. Recommend staying here when in Hakuba.
2 out of 5
by A verified traveler

Posted 21 Feb 2021
The hotel interior was dark and outdated. Although most of the staff were pleasant, one staff member at the front desk was not helpful and unfriendly. Food at restaurant was below average. The restaurant was also very crowded and buffet style. With the COVID situation still not under control, I would have felt more relaxed if there was more space between tables and less customers in the restaurant at one time.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Mar 2020 on Hotels
5 out of 5
by A verified traveler from West Sussex

Posted 21 Mar 2020
Location is good. Easy access to ski lifts and transport links if you want to explore further afield. Good sized rooms for Japan and plenty of storage space. Staff friendly and speak excellent English. Wide choice at breakfast - English, continental and Japanese. Only downside, bar closed at 10pm.
5 out of 5
by A verified traveler

Posted 18 Mar 2020 on Hotels
Very friendly staff
5 out of 5
by A verified traveler

Posted 17 Mar 2020
The perfect location for a ski trip. Walking distance to slopes. Shuttle buses to resorts pick up out front. Ski shop/hire and resturants adajcent. Nice room, outdoor onsen and breakfast.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Mar 2020 on Hotels
5 out of 5
by A verified traveler

Posted 25 Jan 2020
Very accessible to English speakers, has a nice fire place in the lounge area, and is very close to the Happo One lifts (about a 2minute walk).
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jan 2020 on Hotels
4 out of 5
by A verified traveler

A good stay!

Posted 29 Dec 2019 on Hotels
good stay overall, staff were very helpful and polite. Amenities and facilities a little dated but very clean overall.
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