Ratings based on 181 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024
I was here for a few days with my extended family. They all loved the dinner (French) and the buffet breakfasts - so many delicious options available. Glad I actually read the emails from the property and remembered to book the meals and shuttle from the station ahead of time. A lot of reviewers seemed to have missed the chance to do so and had to trudge up a giant hill with their luggage from the station and then skip dinner. That said, I actually did see some taxis at the station during the day and when we walked down the hill for dinner one night - multiple empty taxis drove right past us. We caught one to get back and it was something like a 3 minute drive for 600 yen. Well worth it since we climbed Mt Fuji a few days before. There's also a bus that stops directly in front of the hotel, but with limited hours. I think it stops at 5pm. The hotel now has a option to order meals in the room, which is a new service they offer. My parents took advantage and said their meal was very good. The public onsen was fabulous, especially the super hot sulphur one (not a strong smell, don't worry). We also booked the private for 45 min - that was also nice but not as hot as the sulphur water tub. Fun to be able to choose your own yukata and many different skin care product samples. Oh, I also accidentally left my coin purse in the room after we checked out and the hotel kindly brought to the train station for me! So, the service was excellent!
by A verified traveler
Posted 20 Jul 2024
Very very friendly, the breakfast needs a little improvement but the curry was fantastic
by A verified traveler
Want to stay again
Posted 17 Jun 2024 on HotelsIt said they offer station pickup but I was unable to schedule it. The walk to the resort is strenuous as it’s quite a ways from the station and mostly up hill. That was the only downside however. The resort has beautiful landscaping all around it. My room was clean, spacious, and comfortable with a garden view. It was very quiet and I was able to sleep well. The hot spring was very relaxing and had everything you would need to freshen up after a nice soak. I got lucky and had the bath to myself since I went early in the morning. I easily reserved the resort shuttle to take me to Gora station after check out which was quick. Staff was friendly and used a translator to communicate which was super helpful.
by A verified traveler
Posted 24 May 2024
I enjoyed the hotspring there.
by A verified traveler
Posted 18 Apr 2024 on Hotels
by A verified traveler
Posted 5 Apr 2024
A very peaceful location with traditional lovely Japanese breakfast and dinner. The onsen was convenient as it was next to our room.
We had a slight issue at night as there were many fire safety lights and these disturbed me on the first night. The staff were very helpful and accommodating and fixed the issue for our second night.
by A verified traveler
Nice staff and relaxing stay
Posted 24 Feb 2024 on HotelsVery nice, accommodating hotel.
by A verified traveler
Posted 22 Feb 2024
The staff is fantastic, super accommodating. Best hotel experience I have ever had. Will definitely be coming back.
by A verified traveler
Posted 21 Feb 2024
The provided traditional clothes and room decoration brought out an excellent experience living at this hotel.
by A verified traveler
Posted 28 Dec 2023
Staff went above and beyond to make our stay comfortable.
