Ratings based on 266 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 May 2024
We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
2 out of 5
by A verified traveler

Rusty

Posted 10 Apr 2024 on Hotels
It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Apr 2024 on Hotels
4 out of 5
by A verified traveler

Posted 30 Mar 2024
The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
4 out of 5
by A verified traveler from Merced

Posted 30 Mar 2024 on Orbitz
It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Sep 2023
4 out of 5
by A verified traveler

Posted 29 Apr 2023
Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jun 2022 on Hotels
4 out of 5
by A verified traveler

Posted 29 Nov 2021
good view point in the garden
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 May 2020 on Hotels
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