Ratings based on 689 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
Customer service is topnotch! They explained everything about the hotel (dining, onsen, room, shuttle bus). The breakfast buffet was great! Lots of choices even with the drinks. They have free foot spa, and then the onsen was the best. So relaxing after a whole tiring day. Also, there is a free hot/cold variety of teas near the foot spa area which was really good. The room is clean, lots of freebies in the bathroom. There are also slippers with different sizes, and pajama which was really cool. There was a fantastic view of the mountain and the river in our room. All in all, we enjoyed our stay and will highly recommend this hotel. If given the chance to travel to Hakone again, I will choose this hotel again for sure.
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Posted 30 Aug 2024
We went on a really rainy day and still got to enjoy the hotel and hot spring and have a great time
by A verified traveler
Posted 15 Aug 2024
The rooms are bit old but ok
staff is great and breakfest buffe is excellent
by A verified traveler
Posted 26 Jul 2024
The staff was very helpful and nice, ample options for buffet dinner.
by A verified traveler
Posted 20 Jul 2024
by A verified traveler from Redmond
Posted 10 Jul 2024
We only stayed for 1 night so it was ok but this hotel definitely needs renovation. Our room was ok but it looks like the entire hotel still smell like cold tobacco. The buffet was decent.
by A verified traveler from wichita
Posted 5 Jul 2024
Was hoping swimming pool was running since website stated summer open but it wasn’t until July 20. It was a nice place overall. Older in the midst of remodeling.
by A verified traveler from san jose
Posted 24 Jun 2024
staffs are very nice. quiet area, opposite of the hotel is mountain and small spring. it is very green.
by A verified traveler
Posted 7 Jun 2024
