Ratings based on 601 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Friendly staff & Very relaxing atmosphere
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora. We appreciate your great comments. We hope we can welcome you back in the future. Warm Regards
by A verified traveler
Posted 11 Dec 2024
Great private onsen. Friendly and helpful staff. Great rooms.
Comment from Hotel Management
11 Dec 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora. We appreciate your great comments. We hope we can welcome you back in the future. Warm Regards
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora. We appreciate your great comments. We hope we can welcome you back in the future. Warm Regards
by A verified traveler from Sunnyvale
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora. We appreciate your great comments. We hope we can welcome you back in the future. Warm Regards
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora. We appreciate your great comments. We hope we can welcome you back in the future. Warm Regards
by A verified traveler
Posted 1 Dec 2024
During our 10-day trip to Japan, we had high expectations for Hotel Indigo Hakone as it was our special splurge hotel booking. We invested a significant portion of our accommodation budget here, reserving a spacious room with a private onsen for one night. Unfortunately, the experience fell short of our expectations.
The major issue was the ongoing construction work at the river/dam directly in front of our room. The heavy machinery not only produced sewage-like odors that made it impossible to enjoy our balcony and private onsen but also started operations before 8 AM, which was particularly disruptive given our jet lag.
The dinner experience was equally disappointing. Despite making a 9 PM reservation (with the kitchen closing at 9:30 PM) and ordering immediately upon being seated, most dishes were served cold and bland. While the meat dish was delicious, other items like the dry burrata, cold vegetables, bland mashed potatoes, and watery creamy spinach were subpar. To make matters worse, the staff rushed us through our meal in an notably impolite manner.
We also received misleading information about the ropeway. When we inquired about recommendations, we were told it was closed for the day due to wind conditions. We later discovered it only closes temporarily during high winds, not for entire days, causing us to miss this opportunity entirely.
On a positive note, the hotel's decor and amenities are nice, but this doesn't compensate for the numerous issues we experienced.
Comment from Hotel Management
2 Dec 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at Hotel Indigo Hakone Gora. However, we deeply apologize for not being able to meet your expectations regarding this stay and for making us feel very uncomfortable due to our inadequacies. We will take your feedback seriously and will promise to improve the operational systems again.We would like to thank you again for your cooperation in the review during your precious time. Thank you very much.
by A verified traveler
Posted 26 Nov 2024
The rooms were spacious!
Comment from Hotel Management
27 Nov 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora.We appreciate your great comments.We hope we can welcome you back in the future.Warm RegardsHotel Indigo Hakone Gora
by A verified traveler
Posted 26 Nov 2024
I had a fantastic stay at Hotel Indigo Hakone Gora, and it’s a great choice for anyone looking for a serene escape. The rooms are clean, spacious, and come with a private onsen, which was a highlight of the experience. Soaking in the onsen while enjoying the mountain views was incredibly relaxing.
One thing to note is that clearer instructions for taking the shuttle bus would be helpful. For future guests: once you arrive at Odawara Station, exit from the West Gate. Outside, look for the samurai statue, cross the terminal for taxis and buses, and wait near the statue. The shuttle bus will have the hotel’s name displayed, so it’s easy to spot once you know where to be.
The breakfast was excellent, with a variety of options to suit different tastes. Their shuttle service to Gora Station is also convenient for exploring the area. Most of the staff spoke English well, which made communication easy, and they were polite and professional throughout our stay.
There’s a 7-11 nearby for any essentials, and I highly recommend checking out TABIYA'S, a pizza place just a 5-minute walk away.
Overall, Hotel Indigo Hakone Gora is a great place to unwind with a blend of luxury and convenience. Highly recommend it for those looking to explore Hakone or simply enjoy a peaceful retreat.
Comment from Hotel Management
27 Nov 2024 by Hotel Indigo Hakone Gora, Hotel Management
Thank you for staying at the Hotel Indigo Hakone Gora.We appreciate your great comments.We hope we can welcome you back in the future.Warm RegardsHotel Indigo Hakone Gora
