Ratings based on 22 Verified Reviews
4.6 Room cleanliness
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
We booked last minute and it was a great find ! We only stayed one night but we had good time and the house had a lot of room for larger groups
by A verified traveler
Posted 30 Sep 2024
Very nice property! Be aware that there is a steep hill if you're walking with luggage to this home.
by A verified traveler
Posted 8 Sep 2024
Well equipped, spacious and generally. Perhaps have English instructions on things like air conditioning and kitchen gadgets
by A verified traveler
Posted 11 Jan 2024
we would prefer to have been able to communicate with any staff or owner prior to getting there.
the house was beautiful, complete kitchen. very clean.
the rooms were enough for us.
the living room was a plus, allowed us to talk and bond,
better if there were two showers, one shower for a family of 9 was rather difficult.
by A verified traveler
Good location despite uphill climb
Posted 3 Dec 2023 on HotelsApartment: Spacious and very comfortable. Kitchen very well stocked. Two bedrooms on ground floor next to toilet and bathroom which made it very convenient for travelling with elderly and kids (tweens). The room on the second floor is nice as a master bedroom. However the ground floor rooms have no blackout curtains / blinds.
Nicely furnished.
Location: 10min walk to Hakone Yumoto station and many shops along the way, including convenience stores. Good location overall but this is an uphill climb so if you’re coming with heavier luggage, be prepared. We took a cab in so that was easy. This is in a quiet residential neighbourhood but there are a few hotels nearby and one lively hostel a few steps away that serves food and may give a bit of change for dollar notes.
Amenities: The washer and dryer have to be separately paid for using a coin (300¥) operated machine.
Hosts: not much interaction needed because they gave clear instructions on how to enter. We cracked a glass and they were understanding about it.
Overall I’d stay here again if coming in a big group. Just be aware that shops and restaurants close early in Hakone, many by 7 or 8pm.
by A verified traveler
Posted 22 Sep 2023
Very clean and filled with amenities. Really love the area as it is quiet. The walk from the main hakone area may be difficult as it was quite a steep walk
by A verified traveler
Posted 4 Sep 2023
by A verified traveler
Posted 2 Jul 2023
Absolutely wonderful Japanese home, very cozy, large enough for the whole family, many bed and there is a convenience store as well as a restaurant or two not too far away walking. 10/10 experience.
by A verified traveler
Posted 28 Apr 2023
Nice home, plenty of room.
by A verified traveler
First timer to know how to get around
Posted 26 Nov 2022 on HotelsOur first time to experience not staying at full facilities hotel.
This property do provide most of the items i.e. towels, tooth brush etc just like most hotel do. As its self check in unlike hotel that front desk will do the rest. To highlight area can be improve like communication can be better if owner are targeting other than Japanese as English will serve as comon communication to most. Hence all communications right from booking to signages back in property good to have instructions in English too.
As for upon confirmation for booking email reply good to have both Japanese and English too. In addition, 4 digits pin to access main door duly provide.
Our experience costs us quite a bit in making international call to get help for getting accessing code and struggle to speak to cs which speak only Japanese. Delayed for 40mins before we managed to get in.
Overall our stay is rather pleasant for 2, this property can accommodate up to 7 persons so bigger family or group might want to consider. Of course some additional costs will be changed by person.
Will consider to stay again.
Comment from Hotel Management
2 Dec 2022 by Hakoneso, Hotel Management
Thank you very much for staying at our property. We are very pleased that you took the time to write a kind review. We are also very sorry for any inconvenience caused by the trouble you experienced during check-in. We will make every effort to improve the situation so that we can provide you with a better stay in the future.
