Ratings based on 272 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The room was very big and in. A quiet location. However the transport isn’t the best.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 1 Nov 2024
Highly recommended.
by A verified traveler
Posted 9 Sep 2024 on Hotels
by A verified traveler
Posted 23 Aug 2024
This was the most authentic japanese stay. I am glad I stayed here but we did have a miscommunication but ended up staying in a amazing Japanese Ryokan style extra large family room (without a shower). There is a swimming pool and NO lazy river. But mid July (summer) the swimming pool was closed and completely green and the kids were dissapointed. I also would not suggest walking there with suitcases its on a hill and it's a fair way - just get a taxi for $6-$10 Us dollars for a 8min drive from Hakone-tumoto station - its a nice spot overlooking the valley. Close enough to see hakone as a great base. But the food included for dinner was amazing and a big tray of japanese style selections and they catered for the kids too. The breakfast was also very authentic and they have some western food options too. Our room came with kimonos for the whole family that you wear to the Hot Baths (main reason we booked here) so you go next door to the spa wearing your kimono and its a great quality hot bath with female and male sides as you are in your birthday suit. The kids had to be respectful but they loved the baths. We did this every day and so didnt need another shower. There were some frustrations but overall the stay was a great memory.
by A verified traveler
Posted 9 Aug 2024
The views and quietness were amazing.
by A verified traveler
Posted 10 Jul 2024
by A verified traveler
Posted 3 Jul 2024 on Hotels
There is old building smell.
by A verified traveler
Posted 29 Jun 2024
by A verified traveler
Amazing onsen hotel!
Posted 29 Jun 2024 on HotelsI stayed here with my two small kids on the ground floor traditional room and it was awesome! The front desk stocked us with towels, and yukata for our stay. Breakfast was delicious, traditional, and the quality was great. The staff is so nice! The area is perfect for walking into town, or driving to the sites. We will def return!
