Ratings based on 80 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
This is a wonderful, magical trip back in time.
The staff is truly dedicated and attentive, and the onsen is terrific.
by A verified traveler
Posted 11 Nov 2024
Dinner was great (pleasant surprise) and it was lovely to have a small hot springs bath/tub off the deck of our room. Bus was our only option, really, that far up the hill - so would plan some cushion into your day for that when getting around.
by A verified traveler from SANTA CLARA
Posted 11 Nov 2024
Stayed in the main building of this Ryokan from the 19th century. Large room, beautiful view and surroundings. Very charming and conveniently close to a bus stop. There is also a free shuttle.
Food was wonderful and plentiful, and the staff was able to accommodate for my shellfish allergies.
There are some minor downsides, the bathroom I had, with a bath that has a hot spa faucet (not a full private onsen which some rooms/villas on the property have) did have some dark spots. Similarly the self-serve coffee room while nice feels lower end in quality for the price. Drinks at dinner cost extra (no big deal, just weird it is a separate cost), there is a self-serve free happy hour at 9pm but at that point I was in a food coma with no desire for more drink, so it felt like a wasted perk. Overall, a unique experience but one's expectations should align with the age of the property.
by A verified traveler
Posted 4 Nov 2024
felt old and dusty.
by A verified traveler
Posted 30 Oct 2024
The private onsen was very nice and food was superb.
by A verified traveler
Posted 13 Oct 2024
It was great, albeit slightly old facilities.
by A verified traveler
Posted 12 Oct 2024
We had the superior room with private onsen. While we did not have the beautiful patio view of our friends on the upper floors, the first floor offered private decks with the onsen we used 5 times in one day. It has fencing around for privacy but the stars shone bright at night from the onsen. Outdoor shower as well. Loved the traditional floors, Japanese attire provided for us to use indoors, at all meals, and in the huge extensive gorgeous garden. Indoor ryokan common area shoes and bathroom shoes as well were provided. I thought the kaiseki meals might leave us hungry and be too small like artistic French food. Not at all! While it was gorgeously presented in several rounds, by the end we were absolutely completely and utterly stuffed at both our breakfast and dinner meals both days. All 4 of us were blown away by the quality and amount of food. When breakfast rolled around, we were not yet hungry as we ate so much in the private Ryokan dinner. Yet we finished our breakfasts anyway to honor the chef and fully enjoy this kaiseki presentation. On a different note, there was certainly some street noise as the Ryokan is close to the road, but not a big deal. Easy access to the bus outside the Ryokan was helpful, plus they had a free shuttle from the Gora station. Photos on their website showing the shuttle stop and directions to is from the station were spot on. Staff was super helpful while not all spoke English or very well. Google translate is great.
by A verified traveler from Trabuco Canyon
Posted 1 Sep 2024
I loved the hot onset tab in the room. Very relaxing.
by A verified traveler
Posted 18 Aug 2024
Amazing experience! Traditional Japanese Ryokan with a public, private and in-room baths, you feel in another world in this resort. The staff were second to none - always on hand to help you, answer any questions you have, and trying to speak English to help you.
And the food was special. If you’re looking for traditional kiseki, then this would be it - made with local ingredients, colourful and special, it is a taste sensation, with a different menu each night too. You can also order either a Japanese or a western breakfast if it’s too much traditional food for you!
An overall unforgettable, out of this world experience that you would never get elsewhere. Highly recommended!
by A verified traveler
Posted 18 Aug 2024 on Hotels
This was a lovely and traditional Ryokan. The staff were lovely. Some aspects of the food were amazing and other didn’t quite hit the spot. For example you couldn’t get a coffee with breakfast (even if you chose Western style). The property was a bit “tired” and could do with a facelift especially for the price they charge.
