Ratings based on 628 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Very good view
by A verified traveler
Posted 26 Oct 2024
Everything is great except price
by A verified traveler
Posted 18 Oct 2024
The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.
by A verified traveler
Posted 13 Oct 2024
I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this.
The food is not delicious either; the breakfast in particular makes you feel like you don't want to return.
Overall, I am very disappointed, and I don’t think it's worth it.
by A verified traveler
Posted 10 Oct 2024
Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 7 Sep 2024
The hotel is old. The hot spring is too hot
by A verified traveler
Great Place! Perfect Location!
Posted 26 Jun 2024 on HotelsThe place is amazing. Big room, high ceilings. Great view! On the negative side elevator doesn’t go to the 2nd floor rooms.
by A verified traveler
Posted 28 May 2024 on Hotels
by A verified traveler
Posted 26 May 2024
Very relaxing resort stay with great view of Lake Ashi.
