Ratings based on 76 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024
Nice quaint place. Close to lots of cool things. Will come again.
Comment from Hotel Management
1 Aug 2024 by ホテルのマネージャー, Hotel Management
Thank you for choosing gaku as one of your last choices for accommodation.We are very happy that you were satisfied.If you have another opportunity to come to Hakone, please stay at gaku.We look forward to welcoming you.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
28 Jun 2024 by ホテルのマネージャー, Hotel Management
Thank you for choosing gaku as one of your last few accommodations.We are very happy that you were satisfied.If you have another opportunity to come to Hakone, please stay at gaku.We look forward to seeing you.
by A verified traveler
Perfect for the Cable Car
Posted 10 Jun 2024 on HotelsReally nice little guesthouse near to the Cable Car, has an amazing roof top terrace and social area below the house and a nice coffee shop next door
Comment from Hotel Management
11 Jun 2024 by ホテルのマネージャー, Hotel Management
Thank you for staying at GAKU among your other accommodations.We are very happy that you were satisfied.If you have the opportunity, please come and stay at GAKU again.We look forward to seeing you.
by A verified traveler
Posted 12 Mar 2024
Super close to the train station and bus stops. Clean and quiet!
Comment from Hotel Management
15 Apr 2024 by ホテルのマネージャー, Hotel Management
Thank you for choosing to stay at gaku among the many accommodations available this time.We are very happy that you were satisfied with our stay.If you have a chance to come to Hakone again, please stay at gaku.We welcome you.
by A verified traveler
Posted 23 Jan 2024
At booking, I had made a mistake in dates and asked for a small change but was refused, thus losing a night’s payment of about £70. When l stayed at the property, l was alone most of the time, so l know that the change of dates l had asked for could have easily been accommodated. When in Japan, it was extremely difficult to reach the property on the phone. I had to seek assistance from Expedia on every step. At the property itself, no maintenance whatsoever — garbage was not picked up a single time during my week-long stay. With the exception of a staff member called Yogi who tried to be nice,, the rest was disappointing. Expedia should not be promoting this place.
Comment from Hotel Management
24 Jan 2024 by ホテルのマネージャー, Hotel Management
Thank you for choosing to stay at gaku among the many accommodations available this time.Thank you for your valuable feedback.Last-minute changes to reservations are not possible.I asked the staff to confirm the cleaning of the room during a long-term stay, but it seems that they were not able to do so.I am very sorry.We will provide guidance to our staff to ensure customer satisfaction.
by A verified traveler
Posted 23 Jul 2023
Great hostel
by A verified traveler
Posted 23 Apr 2023
Comment from Hotel Management
30 May 2023 by HAKONE guesthouse gaku., Hotel Management
There are many sightseeing spots in Hakone, so please come to Hakone again.Thank you very much for your valuable feedback.We will continue to improve with the local staff and cleaning staff.Thank you for choosing gaku.
by A verified traveler
Posted 25 Feb 2023
Wonderful place, and awesome staff!
Comment from Hotel Management
26 Feb 2023 by KAZU, Hotel Management
Thank you for staying with us.We are honored to have you as our wonderful guest. Let's meet again.
by A verified traveler
Posted 17 Feb 2020
The Guesthouse is very conveniently located, just 3-4 mins walk fr Gora Station. The whole place is very neat and clean, the communal bathrooms, toilets, kitchen are
Comment from Hotel Management
17 Feb 2020 by kazu , Hotel Management
thank you for your feedback! we hope see you again!
by A verified traveler from Brisbane
Posted 24 Jan 2020
Spectacular view from the roof top bbq area. Comfy and welcoming guest lounge. Awesome host.
Comment from Hotel Management
24 Jan 2020 by KAZU, Hotel Management
Hello. Thank you for your stay.
We have received great comments from our customers and our staff are very happy. See you again.
