Ratings based on 72 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Hesta Hakone, Hotel Management
Thank you very much for choosing our hotel.We look forward to serving you again next time you visit Hakone area.
by A verified traveler
Posted 24 Oct 2024
Quiet place but kind of remote, a decent walk to get down to the Lake. The facility has no elevator but is only two floors. Most of the restaurants in the area close early and the hotel doesn’t have a Cafeteria / Restaurant, just vending machines and a concession stand.
Comment from Hotel Management
26 Oct 2024 by Hesta Hakone, Hotel Management
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We will continue to take your comments into consideration and strive to make our hotel even better.We look forward to serving you again next time you visit Hakone area.
by A verified traveler from Corona
Posted 19 Sep 2024
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Comment from Hotel Management
5 Oct 2024 by Hesta Hakone, Hotel Management
Thank you very much for choosing our hotel.Thank you again for taking time out of your busy schedule to write a review of our hotel.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to take your feedback into consideration and strive to make our hotel even better in the future.We look forward to having you stay with us again next time you are in the Hakone area.
by A verified traveler
Posted 19 Aug 2024
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Comment from Hotel Management
8 Sep 2024 by Hesta Hakone, Hotel Management
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We are glad to hear that you enjoyed the cable car and the easy access to Lake Ashinoko.We are glad to hear that you were satisfied with the size of your room.As for the meals, we are a hotel only for overnight stays with no meals, so our choices are limited.In order to satisfy our guests as much as possible, we sell food and beverages from vending machines and at our store.We will continue to take your feedback into consideration and strive to make our hotel even better.We look forward to serving you again next time you are in the Hakone area.
by A verified traveler from RAYTOWN
Posted 12 Jul 2024
Comment from Hotel Management
14 Jul 2024 by HESTA箱根, Hotel Management
この度は当ホテルをご利用いただきありがとうございました。また評価を入力いただき重ねて御礼をお申し上げます。お客様のまたのお越しをお待ちいたしております。
by A verified traveler
Posted 9 Jun 2024 on Orbitz
Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Comment from Hotel Management
9 Jun 2024 by HESTA箱根, Hotel Management
Thank you for using our hotel this time. Thank you for rating us and posting your comments. Please come visit Hakone again when you come to Japan. I'll be waiting.
by A verified traveler from Anaheim
Posted 26 May 2024
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Comment from Hotel Management
28 May 2024 by HESTA箱根, Hotel Management
Thank you for using our hotel. Thank you for rating our hotel.The hotel staff is very grateful for your compliments about our hotel. thank you. Please come visit Hakone again when you come to Japan.
by A verified traveler
Posted 19 May 2024
Really near with the ropeway and cruise stop.
Comment from Hotel Management
24 May 2024 by HESTA箱根, Hotel Management
Thank you for using our hotel. Thank you for rating our hotel. Please come visit Hakone again when you come to Japan!
by A verified traveler
Posted 4 May 2024
Dormitory bed was a bit uncomfortable. Variety of vending machines
Comment from Hotel Management
4 May 2024 by HESTA箱根, Hotel Management
Thank you for your evaluation and comments on the hotel. We are glad that you were satisfied with the facilities such as vending machines. thank you.
