Ratings based on 10 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The fully contained apartment was a pleasure to stay in. It was private, comfortable and uniquely Japanese.for a split level space.
There were plenty of futon beds and the kitchen had all that we needed.
The attic bedroom was comfortable but does not have standing room.
Thank you for a unique Japanese stay.
by A verified traveler
Posted 2 Jan 2023 on Hotels
by A verified traveler
Posted 21 Mar 2020
Comment from Hotel Management
8 Apr 2020 by Guest Villa Hakone Yumoto 2F, Hotel Management
Thank you very much for your excellent review!
We hope to see you again in the future, best wishes!
by A verified traveler
Posted 12 Mar 2020
管理会社の方の電話対応に関して、内容に不満はありませんが、愛想はないです。
施設の設備に関して、お湯の温度が最高に上げても低く（おそらく40-42度くらい）、改善していただきたい。
部屋は広くてきれいでした。概ね満足です。
Comment from Hotel Management
10 Apr 2020 by ゲストヴィラ箱根湯本, Hotel Management
この度は当施設をご利用いただき誠にありがとうございました。概ね満足いただけたとのことですが、今回いただきました貴重なご意見をもとに、より良いサービスを皆様に提供できますよう努めてまいります。
by A verified traveler
Posted 20 Apr 2019 on Hotels
Comment from Hotel Management
11 May 2019 by Guest Villa Hakone Yumoto 2F, Hotel Management
I hope to see you back again someday! Thank you for such a wonderful rating!
by A verified traveler
Posted 1 Dec 2018 on Hotels
Comment from Hotel Management
4 Dec 2018 by Pawel, Hotel Management
Thank you very much for positive feedback
by A verified traveler
Posted 19 Nov 2018
Comment from Hotel Management
4 Dec 2018 by Pawel, Hotel Management
Thank you very much for positive feedback
by A verified traveler from Hong kong
房子整理，舒適環境。
Posted 19 Aug 2018服務很好可以用信息聯絡確認。房間用品齊全。 環境舒適乾淨。 後面有一間 7-11 便利店。 雖然距車站有些遠。 但整體很好。
Comment from Hotel Management
23 Aug 2018 by Pawel, Hotel Management
謝謝您的好評價! 我也很高興您喜歡我的公寓, 希望以後還有機會接待您。祝您一切順利, 下次再來玩^^
by A verified traveler
Hakone Yumoto, a place to discover...
Posted 4 Aug 2018 on HotelsVery nice place, very clean, good place for family...
Comment from Hotel Management
9 Aug 2018 by Jun, Hotel Management
Thanks for taking time to leave the review. It is glad to hear had a great time during your stay. Welcome to come back next time! Best regards,
by A verified traveler from 愛知県
湯本温泉街に近い良いロケーションにあるホテルです
Posted 29 Apr 2018湯本温泉街に近い良いロケーションにあるホテルです。対応も良いし施設自体清潔感あるいい空間でした。ちょっと料金は高めですが、また機会があれば利用したいです。
Comment from Hotel Management
13 May 2019 by Guest Villa Hakone Yumoto 2F, Hotel Management
この度はご宿泊頂き誠にありがとうございました。
心温まる嬉しいレビューありがとうございます。
楽しい時間を過ごされてたのではないかと思います。
また機会がございましたら是非お越し下さいませ。
