Ratings based on 565 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2020
Comment from Hotel Management
21 Jan 2020 by Kenny YAMANE Hotel WBF Grande Hakodate, Hotel Management
Thank you for your point.
by A verified traveler
Posted 1 Jan 2020
Comment from Hotel Management
4 Jan 2020 by Kenny YAMANE Hotel WBF Grande Hakodate, Hotel Management
Thank you for your points!
by A verified traveler from Los Angeles
Posted 12 Nov 2019
I had reserved a non smoking room and on the way to the room it already had a smoke smell, the room smelled even worse. This property is an older facility and definately could use a refresh. The hotel is freestanding with not much lively activity surrounding, some may like this but others ????? it was a convenient walk up the hill to a temple and tram to the top of the mountain. Also walkable to the Historic District.
Comment from Hotel Management
12 Nov 2019 by Hotel WBF Grande Hakodate Front Tochigi. , Hotel Management
Thank you for using our hotel.
I am sorry for making you feel uncomfortable.
The entire staff will make every effort to make your stay more comfortable.
by A verified traveler
Posted 11 Nov 2019 on Hotels
Good breakfast
Comment from Hotel Management
11 Nov 2019 by Hotel WBF Grande Hakodate Front Tochigi. , Hotel Management
Thank you for your comment.
We are very happy that you are happy with the breakfast.
We look forward to seeing you again.
by A verified traveler from Misawa
Posted 17 Oct 2019 on Orbitz
Great location. Friendly and helpful staff (Excellent English). Really good value!!
Comment from Hotel Management
18 Oct 2019 by Kenny Yamane Hotel WBF Grande Hakodate, Hotel Management
Thank you for your comment.Was there an excellent English staff at our hotel?We are working hard to assist you in your trip in Hakodate.It seems to have been a wonderful trip to Hokkaido.
by A verified traveler
Posted 3 Oct 2019
A very dated feeling hotel. People were plenty nice and the location was okay, but the place felt old and not worth the price compared to similarly priced hotels I stayed at in other cities.
Comment from Hotel Management
4 Oct 2019 by Kenny YAMANE Hotel WBF Grande Hakodate, Hotel Management
Thank you for your comment. Many hotels in our area are relatively old. This fall, new hotels will open one after another in Hakodate. Our hotel will make further efforts. My hotel group also opened a new hotel in front of Hakodate Station.Please enjoy Hakodate according to your purpose.
by A verified traveler
Posted 11 Sep 2019 on Hotels
Nice place to stay at. Fairly clean. Regular hotel. I would stay here again.
Comment from Hotel Management
12 Sep 2019 by Kenny YAMANE Hotel WBF Grande Hakodate, Hotel Management
Thank you for your comment.Welcome back Hakodate.
by A verified traveler
Posted 9 Sep 2019 on Hotels
Comment from Hotel Management
10 Sep 2019 by Kenny YAMANE Hotel WBF Grande Hakodate, Hotel Management
Thank you for your point.
by A verified traveler
Posted 26 Aug 2019 on Travelocity
Convenience to shops, restaurants and attractions.
Comment from Hotel Management
27 Aug 2019 by Kenny YAMANE, Hotel Management
Thank you for your comment ？Did you enjoy Hakodate？
by A verified traveler
FULL SMOKING BAD ROOMS
Posted 14 Aug 2019 on HotelsTHIS IS A SMOKING HOTEL, THE WHOLE HOTEL, ROOM, CARPET, LOBBY, BED, SMELLS EXTREMELY BAD AND FULL OF CIGARETTE SMOKING SMELLS, AND THEY PUT THAT AS 'NON SMOKING' ROOM. I CAN CONFIRM THEY HAVE JUST RECENTLY CHANGED OR JUST HAPPENED TO BOOK THE GUESTS INTO SMOKING ROOMS AND LABELLED AS NON SMOKING, THIS IS SO EXTREMELY BAD !!! I COMPLAINED TO THE RECEPTION, WAS TOLD NOTHING CAN BE DONE, GAVE ME A BOTTLE OF DEODORANT SPRAY INSTEAD AND ASKED ME TO HELP MYSELF. THE FULL ROOM, CLOTHS, AND ALL THINGS SMELLED LIKE A SMOKED TREATMENT THE NEXT DAY.
Comment from Hotel Management
15 Aug 2019 by Kenny YAMANE, Hotel Management
I am sad to receive a very disappointing comment. We have separate floors for smoking and non-smoking. We manage fairly strictly.You should not smoke in a smoking room. However, it is difficult to process long-time products.
If you prefer a non-smoking room, please do not hesitate. We will answer your request like that.
Thak you for your comment.
