Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Good
by A verified traveler
Posted 6 Dec 2024
We stayed here during a Holiday week. We got a fantastic rate for about $100 but the second night we cancelled because same room was $380. Since we only paid $100 for the room it was worth the money. Had we spent $380 it would not have been. They cater to the asian tourist. Some staff (but not all) were very helpful, but one bad person completely ruined my stay. After I complained, management sent a note to apologize, but that was it. We went to the La Vista down the street and for a similar rate of $300/night it was way better! The Kokusai hotel was not 'charming' it felt like a conference center. The breakfast that was included was adequate, but nothing to write home about. The rooms were clean, but the bathroom felt like a RV(mobile park) bathroom. Everything was plastic (even the walls) and there was a weird odor (pesticide?) not sure if it was the cleaning supplies. Hakodate may have been a bad experience had we only stayed at the Kokusai, but we actually loved the locals that owned bars and restaurants. Fell in love with the town. Just would not repeat another stay at the Kokusai in Hakodate.
Comment from Hotel Management
8 Dec 2024 by 函館国際ホテル 宿泊部, Hotel Management
Thank you very much for using Hakodate International Hotel. First of all, we would like to apologize that we were unable to meet your expectations during your stay. We will do our best to meet your expectations in the future. Thank you for taking the time out of your busy schedule to post a review. We look forward to seeing you again.Hirata, Deputy Division Manager, Hakodate International Hotel
by A verified traveler
Posted 28 Nov 2024
Friendly staff and clean hotel. Will definitely return to this hotel in my next trip to hakodate
Comment from Hotel Management
29 Nov 2024 by HAKODATE KOKUSAI HOTEL, Hotel Management
Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 21 Nov 2024
Good basic room without the extras.
Comment from Hotel Management
22 Nov 2024 by HAKODATE KOKUSAI HOTEL, Hotel Management
Thank you for staying at HAKODATE KOKUSAI HOTEL. We appreciate you taking the time to write to us.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by 函館国際ホテル 宿泊部, Hotel Management
この度は函館国際ホテルにご宿泊いただき誠にありがとうございます。フイードバックにお時間を頂き重ねて御礼申し上げます。またお会いできるのをお待ちしています。
by A verified traveler
Posted 6 Nov 2024
It would be great if we could control the room temperature by ourselves.
Comment from Hotel Management
7 Nov 2024 by HAKODATE KOKUSAI HOTEL Reception, Hotel Management
Thank you for staying at HAKODATE KOKUSAI HOTEL.We apologize for inconvenience that caused our air condition.If you choose "Premium" rooms, you would be able to control air conditioning.Thank you for your consideration.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.We sincerely hope to welcome you again at our hotel.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by 函館国際ホテル 宿泊部, Hotel Management
この度は函館国際ホテルにご宿泊いただき誠にありがとうございます。また、フイードバックにお時間を頂き重ねて御礼申し上げます。。またお会いできるのをお待ちしています。
by A verified traveler
Posted 30 Oct 2024
Close to the station, clean, and we’ll equipped.
Comment from Hotel Management
31 Oct 2024 by 函館国際ホテル 宿泊部, Hotel Management
Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,Hakodate Kokusai Hotel Reception
by A verified traveler
Posted 28 Oct 2024
Excellent hotel with great location for tourists and shopping. Food is very good, especially the seafood. Staff is friendly and helpful. We would plan to visit again.
Comment from Hotel Management
29 Oct 2024 by HAKODATE KOKUSAI HOTEL Reception, Hotel Management
Thank you for staying at HAKODATE KOKUSAI HOTEL.We appreciate you taking the time to write to us.We are so glad to hear that you had a comfortable stay at our hotel. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.We sincerely hope to welcome you again at our hotel.
by A verified traveler
Posted 18 Oct 2024
The rooms and facilities were clean and modern. The staff were also very friendly and spoke great English. The hotel is also very conveniently placed around all the tourist attractions
Comment from Hotel Management
18 Oct 2024 by 函館国際ホテル 宿泊部, Hotel Management
Thank you for staying at Hakodate Kokusai Hotel.And thank you for your positive review.We look forward to seeing you again.Hakodate Kokusai Hotel
