Ratings based on 977 Verified Reviews

4.4 out of 5
100% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Westminster

Posted 18 Oct 2024
Really nice natural hot springs onsen at this hotel. We stayed in a club room for the extra space . Room was large, with a seating area. Bed and pillow comfortable. East walk to shopping arcade, malls, restaurants, and transportation.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Aug 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Posted 10 Jul 2024
Third time back. Good breakfast and nice staff.
3 out of 5
by A verified traveler

Bad experience

Posted 20 Jun 2024 on Hotels
We arrived around 1pm, tired because it’s our last leg of 2 weeks holiday. Was told not allowed to check in until 3pm. After arriving to our room I noticed the pillows cases are half stained, the bed doesn’t look clean. Didn’t think much until the next morning, my partner who slept inner side of the bed , 30% of his body were cover in rashes and bites. I brought this issue to hotel.com the man was very helpful and put us to the hotel manager. They thought my partner have allergies from food. At the end they changed room for us. It’s bad luck this happens to us. Lesson to learn, if bed sheets and pillows not clean , should ask them to change immediately. But on the other side, hotel management should also take responsibility about this issue. Hopefully it won’t happen again
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jun 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Jun 2024 on Hotels
5 out of 5
by A verified traveler from Aiea

Posted 22 May 2024
We chose this property because it had an onsen. They also offered so many other amenities....free ramen and ice cream at night. Yogurt drink in the morning and they always made sure you had 2 bottles of water daily. Staff very friendly and helpful. Added bonus....entrance to Family Mart right from the lobby!!!!
5 out of 5
by A verified traveler

Posted 5 May 2024
Walkable distance for sight seeing, shopping and dining.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Apr 2024
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