Ratings based on 104 Verified Reviews
4.4 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Our family of three stayed here for three nights, and overall, our experience was underwhelming compared to others.
**The Good:**
- **Location:** The hotel’s location is fantastic, just a 20-minute walk from Hakata Station, making it very convenient.
- **Space:** The apartment is large and spacious. Our one-year-old toddler loved running around.
**The Bad:**
- **Noise:** Despite being in a residential area, it’s quite noisy due to nearby train tracks. Trains run from 5 a.m. to midnight, making it hard to relax.
- **Kitchen:** The apartment has a fully functional kitchen, but no kitchenware like pots or pans are provided, which is inconvenient.
**The Ugly:**
- **Check-In:** The check-in process is terrible. It’s entirely virtual through a customer service center, possibly not in Japan. Before arrival, you receive an email to upload your documents. The issue for us was the link didn’t ask for my wife’s and daughter’s documents, as they are Japanese citizens. Yet, the service rep insisted I upload their documents, leading to a 15-minute argument before we could check in. The management's link didn’t accommodate Japanese citizens, adding unnecessary stress. As per Japanese law only visitors need to share their travel documents, Japanese citizens do not need to share the travel documents.
In short, while the location and space were great, the noise and check-in hassles overshadowed our stay.
by A verified traveler
Posted 14 Nov 2024
Wasn’t really happy with the Sen-yen cooking utensil price, and it would have been nice to have the front desk staffed during desk hours. Someone had to call.
by A verified traveler
Posted 29 Sep 2024
I booked the accommodation for 3 adults and 3 children. The accommodation comes with two double bed, and a futon but the futon is only single size. It is impossible for the futon to fit an adult and a child. There is not enough space to put the futon in either of the two room too. The futon is very thin and uncomfortable. You are practically sleeping on the cold hard floor. One of the beds in the rooms are also spoilt where you can feel the spring under the mattress. The soundproofing is also bad. Communication with the service agent is also slow.
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 29 Mar 2023
by A verified traveler
Posted 25 Nov 2022 on Hotels
by A verified traveler
Clean, new, comfortable stay
Posted 24 Nov 2022 on HotelsClean, new apartment which is comfortable for my family of 4. Staff were responsive with my messages. I wish there is dryer.
Apartment is located in a residential area of Hakata. It is quiet at night but not many food stalls nearby.
by A verified traveler
Posted 13 Sep 2022
good
by A verified traveler
Posted 4 May 2022
Nice place, very spacious!
by A verified traveler
Posted 26 Oct 2021
Very spacious, clean, and very welcoming.
Comment from Hotel Management
27 Oct 2021 by A.T. HOTEL HAKATA Nakanomori, Hotel Management
Mr. Andres
Thank you for choosing this facility from among the many facilities.
We would also like to thank you again for posting your review during your precious time.
It seems that this stay was comfortable and we are very pleased.
The guest rooms of this facility are spacious with 2LDK 65㎡, and it is a space where you can spend comfortably from one person to your family.
We would be very happy if you could come to our hotel again.
Thank you for your continued support of A.T. HOTEL HAKATA.
Thank you very much.
A.T. HOTEL HAKATA
Nakanomori
