Ratings based on 70 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
The staff was incredible. They ensured we had a booking for our bus the next morning and dropped us off at the bus location after breakfast. Breakfast was quite extravagant with very beautiful views. The roof top pool wasn’t very fancy but had a great view and was everything you could need.
by A verified traveler
Posted 8 Nov 2023
by A verified traveler
Posted 19 Mar 2023
This was a lovely hotel with helpful staff that have great English. My only (minor) complaint is that the complimentary breakfast is fairly mediocre, especially compared to other hotels you'll find in Vietnam. Overall though, an excellent stay.
by A verified traveler
Posted 6 Jun 2022
Great staff, very hospitable and easy to communicate with in English. Very helpful and kind.
by A verified traveler
Posted 20 Jan 2020
This hotel seems like it’s been abandoned and the staff that was there were very unfriendly. The only room that they have all the lights on is when you go have breakfast. Each floor they only have one small fluorescent light on keeping most of the floor dark (even the stairwell) which was creepy but also dangerous. Elevator was broken. “Rooftop bar” also seemed abandoned. Bed was horrible. There was hair in the bathroom from the last guests. Room needed a lot of renovation and repairs just seemed slapped together out of random materials. Would have much rather stayed in a clean hostel. The only plus about this is the central location. The reviews and photos are deceiving.
by A verified traveler from New York
Posted 3 Dec 2019
Good hotel. facilities need a revamp. Staff needs to learn how to better service western travelers.
Comment from Hotel Management
12 Dec 2019 by Kevin Tran, Hotel Management
Dear Xplrer !
Greetings from Sea pearl Hotel !
First of all, we would like to apologise for your experience at our hotel. Please be ensured that as a quality hospitality provider. We apologise for the inconvenience
In the future, we hope to be able to serve you again and we will try our best to deliver to you a seamless stay.
With best regards,
by A verified traveler
Posted 4 Sep 2019 on Orbitz
My second time there and I love the service!! So friendly easy and convenient!
by A verified traveler
Posted 3 Aug 2019 on Hotels
Staff really good
The egg chef was v good
The rooms are VERY in need of refurbishment
In particular, the bathroom was very mouldy and there was a 6 cm hole in the bath which had been patched up
Needless to say, the bath leaked all over the floor
The fridge worked but there was visible dirt instide and it just needed a good clean
There were no mattress protectors on the beds and the seat covers in the breakfast room seriously needed a wash
by A verified traveler
Posted 11 Feb 2019
Breakfast not very good and not air conditioned. Property seemed outdated. Staff very polite and helpful
by A verified traveler
Posted 8 Feb 2019
The complimentary breakfast each morning was amazing. The food was delicious and there are great views from the dining room. We had a sea view room and the views alone are worth staying here. The staff was friendly and worked with us to extend our stay an extra night in the same room at the same price as our previous night. Would go back.
