Ratings based on 65 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Good property
Comment from Hotel Management
5 Dec 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Mr. Ken,Thank you for taking the time to share your feedback and for rating our property 5/5. We are thrilled to hear that your experience with us met your expectations and exceeded them.Your positive review means a great deal to our entire team. We strive to provide exceptional service and create memorable experiences for our guests, and knowing that we've succeeded is incredibly rewarding.We appreciate your support and hope you'll consider staying with us again in the future.Best regards,
by A verified traveler
Posted 30 Sep 2024
Very nice hotel. I stayed here for a week and was very impressed. Comfortable, luxurious, and the staff was very helpful and friendly. The breakfast is wonderful. Will definitely stay here again.
Comment from Hotel Management
30 Sep 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Ian,Thank you for your wonderful review of our hotel! We're thrilled to hear that you had such a positive experience during your week-long stay. Your kind words about our hotel's comfort, luxury, and staff are truly appreciated. We strive to provide the best possible experience for all of our guests, and your feedback is a testament to our team's hard work.We look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 29 Sep 2024
Its a convenient location for me to visit relatives. Staffs are helpful and friendly
Comment from Hotel Management
30 Sep 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Anh Trung, Thank you for your kind words about our hotel's location and staff. We're delighted to hear that our hotel was a convenient place for you to visit relatives.Our team strives to provide excellent service to all of our guests. We're glad to know that our staff's friendliness and helpfulness made your stay enjoyable.We hope to have the opportunity to welcome you back in the future.Sincerely,
by A verified traveler
Posted 21 Sep 2024
I stayed 4nights there.. The staffs are incredible. They are so nice and friendly. Also they work hard to meet the guest’s requests. Thanks for the amazing team work!!
Comment from Hotel Management
22 Sep 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Ms. Gi,Thank you for your wonderful review and for choosing to stay with us for four nights. We're delighted to hear that our staff exceeded your expectations.It's wonderful to know that their friendliness and hard work made your stay so enjoyable. We're committed to providing exceptional service to all of our guests, and your feedback is a testament to our team's dedication.We hope to have the pleasure of welcoming you back to Melia Vinpearl Hai Phong Rivera in the future.Sincerely,
by A verified traveler
Fabuuulllouuussss!
Posted 2 Sep 2024 on HotelsWonderful breakfast, fast wi-fi, gorgeous smell and towels.
Comment from Hotel Management
4 Sep 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Ms. Cathy, Thank you so much for taking the time to share your wonderful experience at our hotel. We're delighted to hear that you enjoyed our breakfast, Wi-Fi, and the fresh scent of our towels.Your positive feedback is a great encouragement to our team. We're committed to providing exceptional service to all of our guests, and your review helps us to ensure that we're on the right track.We hope to have the pleasure of welcoming you back soon for another unforgettable stay.
by A verified traveler
Posted 9 Aug 2024
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Comment from Hotel Management
11 Aug 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Ramalingam, Your positive feedback is the best reward we can receive. Thank you for choosing our hotel and for sharing your wonderful experience. We look forward to hosting you again in the future.
by A verified traveler
Posted 4 Aug 2024
Angenemte Unterkunf
Comment from Hotel Management
4 Aug 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Leanh,Thank you for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Hai Phong Rivera and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,
by A verified traveler
Posted 17 Jul 2024
Very upscale and nice, definitely located in a nice clean area away from the hustling and bustling of a typical Vietnam city.
Comment from Hotel Management
21 Jul 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Mr. Kenny,Thank you for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Hai Phong Rivera and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear WE YOUNG,Thank you for taking the time to review your recent stay.Our dedicated team always aims to deliver the best experience possible to all our guests, and you will always find them ready to assist at any time. We all hope that we'll be able to welcome you back.Best wishes,
by A verified traveler
Posted 10 Jul 2024
The staff was so kind and helpful, the breakfast brunch was absolutely amazing! Along with the complimentary drinks in the room, it was truly a great experience
Comment from Hotel Management
21 Jul 2024 by Linh Nguyen - Guest Experience Manager, Hotel Management
Dear Mr. Martique,Thank you for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Hai Phong Rivera and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,
