Ratings based on 34 Verified Reviews
4.8 Room cleanliness
5.0 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 27 Apr 2024 on Hotels
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 7 Mar 2024 on Wotif
The property was good, but the check-in process was ridiculously over-complicated and extremely annoying. Needing to provide photos of your passports, yourself, all of your guest’s information and then also having a video call is not worth the trouble. And it’s not like this place was cheap. It is much easier to just stay in a hotel and not deal with all this headache.
by A verified traveler
Hagi-Shi, Yamaguchi prefecture 2024
Posted 1 Mar 2024 on HotelsAwesome! Great place and very nice! Convenient location for me to visit my friend. Walking distance for doing and drinking. Thank you Japan 🇯🇵 2024!
by A verified traveler
Excellent accommodation in the Hagi region.
Posted 21 Dec 2023 on HotelsExcellent location and very good layout for our family of four. There was a lot of room and the facilities were excellent. It was in a great location and we could park our car easily too. Highly recommend.
by A verified traveler
Posted 5 Dec 2023
My family rented both units and loved the rakuten housing. It was really clean and very comfortable and had everything you could ask for. The bath tub is amazing because it heats and maintains the temperature. All houses should have them. Checkin takes a little long since you have to do it virtually through an iPad but other than that everything was great and would recommend to anyone staying in Hagi
by A verified traveler
Lovely facility and good location, a few cautions.
Posted 7 Nov 2023 on HotelsCheck-in at the facility is quite complicated for guests checking-in in English, otherwise very good location and nice space. Stairs are steep and people sleeping in tatami room must navigate to downstairs bathroom.Beautiful facility and guests with any mobility issues must be aware of stairs, but good handrail.
by A verified traveler
Posted 1 Apr 2023
Easy to communicate in English with staff, property was clean and ready. Some small things would have made it better— there was no rice cooker in the kitchen and the wooden floors and stairs were very slippery. But overall, it was a wonderful experience. We’ll be back!
by A verified traveler
Posted 15 Oct 2024
Communications with the Rokuten seem not very understandable
