Ratings based on 647 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
- cleaning concerns (found a little Cockroach).
- very noisy construction/maintenance.
- Free breakfast from 6 - 9 AM doesn't have anything.
- Rooms seems that they need a lot of repairs and maintenance.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Munther, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 17 Oct 2024
Not never nice management rooms are clean
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Chris, We appreciate your feedback on our clean rooms. Your comments about management will be passed along for review. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Oct 2024
The facility is dilapidated, and we found burnt blankets in the first room, and then, after complaining, received a new room where we discovered drug needle. The continental breakfast was spore as well. Overall, appaling conditions.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Joop, Thank you for sharing your experience with us. We take all feedback seriously and will address the concerns you've raised to prevent future occurrences. We recommend reaching out to our management team directly to further discuss your stay.
by A verified traveler
Posted 13 Sep 2024
Terrible
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Nohemi,We're disappointed to hear that your stay fell short of expectations. Your feedback is valuable to us for future improvements. We hope you will consider giving us another chance to exceed your expectations in the future.
by A verified traveler
Posted 31 Aug 2024
Room had roaches. Seemed of smoke and dirty. Odd activity going on in parking lot.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Demian,We appreciate your feedback and apologize for any inconvenience. We encourage guests to report any concerns during their stay for immediate resolution. Your comments will be shared with the team for their review. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Amanda,We are super stoked to hear that you had a perfect stay with us! Your satisfaction is our priority, and we look forward to welcoming you back soon for another exceptional experience.
by A verified traveler
Posted 18 Aug 2024
dirty ac not working bed not queen sized smely
Comment from Hotel Management
19 Aug 2024 by Manager, Hotel Management
Hello Shahid, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address these areas to enhance our guests' experience in the future. Please feel free to reach out to our management team directly to further discuss your concerns.
by A verified traveler
Posted 2 Aug 2024 on Orbitz
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello esmeralda,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific details about your stay so we can address any concerns you may have. We value your feedback and would love the opportunity to make things right.
by A verified traveler
Posted 28 Jul 2024 on Orbitz
Very efficient and professional. Clean and convenient.
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Charles,Thank you for sharing your positive experience with us. We are delighted to hear that our efficient and professional service, as well as our clean and convenient facilities, met your expectations during your stay. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
I’d stay again!
Posted 21 Jul 2024 on HotelsStaff was very informative when the first water was off b/c of remodeling. Was very quiet & comfortable. My only complaint would be the elevator: was a bit sketchy; smelled of BO, cigarettes and/weed.
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Eric,We appreciate your feedback on your recent stay with us. We are glad to hear you found our staff informative and enjoyed a quiet and comfortable experience. Your comments about the elevator have been noted for our team's review. We apologize for any inconvenience this may have caused and will address this matter accordingly.
