Ratings based on 852 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Friendly staff
Comment from Hotel Management
22 Nov 2024 by David, Hotel Management
Hello Gavin,I'm thankful that our staff made you feel welcome, as we want all our guests to feel at home at the Hampton Inn. However, I'm also sorry to hear that your overall experience of our hotel did not meet your expectations. Feel free to reach out to us to provide more specifics on how we could have better served you during stay. We are always looking to improve our facility and guest amenities to better serve our guests.With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by David, Hotel Management
Hello Suzanne,Thank you for staying at our hotel and for taking the time to rate your stay. We are so glad that you had a positive experience and hope to host you on your next visit to our area!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by David, Hotel Management
Hello Mona,I'm glad that you enjoyed your time at our hotel. Thank you for leaving a review, we hope to see you again soon!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
19 Nov 2024 by David, Hotel Management
Hello Kelly,Thank you for taking the time to review your experience. Guest reviews enable us to improve the quality of the services we offer future guests. We are glad to see you had a positive experience and hope to see you again soon!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
10 Nov 2024 by David, Hotel Management
Hello Julius,Thank you for taking the time to rate your stay with us. We are glad you enjoyed your stay and hope to host you again soon!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by David, Hotel Management
Hello Joanne,Thank you for taking the time to rate your experience at our hotel. We are so glad that you enjoyed your time with us and hope to see you again soon!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 19 Oct 2024
Nice place and very close to the interstate.
Comment from Hotel Management
20 Oct 2024 by David, Hotel Management
Hello Robert,Thank you so much for your 5 star review! It is our goal to provide every guest at the Hampton Inn Hadley with clean and comfortable accommodations and we are thrilled that we succeeded in this mission during your stay. We also appreciate you highlighting our convenient location which is less than a 5 minute drive from the interstate while also being tucked away in a quiet corner of town. Thank you for choosing to stay with Hampton Inn Hadley. We hope to see you again soon!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
20 Oct 2024 by David, Hotel Management
Hello Kathleen,Thank you for taking the time to provide feedback on your stay! We hope that you enjoyed your time at the Hampton Inn Hadley. We will continue to strive to provide the best possible service to all of our guests, and hope that you will stay with us again to give us a chance to earn a 5 star rating!With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 15 Oct 2024
Location was fine for what I needed.
Room was clean.
That said...
Hotel is outdated.
Mobile check-in did not work.
Mobile check-out did not work.
Breakfast offered is a joke.
Charge for dog was charged incorrectly, so an Unrecognized amount was charged to my card with no explanation until I asked at the front desk.
Disappointment. And, certainly not worth the price.
Comment from Hotel Management
15 Oct 2024 by David, Hotel Management
Hello Michele,Thank you for your review. We are sorry that our facilities did not meet your expectations. Our breakfast buffet includes make your own waffles, eggs, home fries, bagels, scones, oatmeal, yogurt, and three different varieties of cereal. We are truly sorry that this selection was disappointing and encourage you to suggest additional menu items which would better meet your needs.We apologize that you were caught off guard by the pet fee. Our front desk team strives to obtain full payment of the pet fee at the time of arrival but failed to do so when checking you in. We hope to provide a much better experience should you choose to stay with us again.With Hamptonality,David RuymenAssistant General Manager
by A verified traveler
Posted 15 Oct 2024
Wonderful!! Very clean and safe hotel... staff very accommodating and friendly...
Comment from Hotel Management
15 Oct 2024 by David, Hotel Management
Hello Michael,Thank you so much for your five-star review! Our Hampton Inn team strives to provide a clean and comfortable environment for our guests, and we are happy to hear that we hit the mark during your stay. Thank you for staying with us, we hope to see you again soon!With Hamptonality,David RuymenAssistant General Manager
