Ratings based on 163 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Great facilities, but disappointed about the extra charge to use the pool. Also there was drilling noise from a next-door room. Still, the reception desk staff was friendly, and the view is superb.
Comment from Hotel Management
27 Sep 2024 by Rogier Luijnenburg - Hotel Manager, Hotel Management
Dear Mr. Christopher,Thank you for your recent stay at ANA Crowne Plaza Resort Appi Kogen. I sincerely apologize for the discomfort you experienced due to the temporarily construction of the hotel exterior building. Although the aim of the construction is to improve the overall guest experience, it shouldn't not have impacted your visit. As you did praise our friendly service from the Receptionists, I hope that despite what happened you'll still consider staying with us again in the future. Please contact me directly if I can be of any further assistance. Much looking forward to welcoming you back. Yours sincerely,Rogier Luijnenburg
by A verified traveler
Posted 18 Aug 2024
ここ数年連続で「プレミアムスイート、64m2」に宿泊している者です。
施設はしっかり古さを感じますが、
自然が多く、大人から子供まで楽しめるので
何泊しても楽しめると思います。
ただ、例年は気になりませんが、
今回は、部屋の衛生面が酷くて
退室しようか家族で相談したほどでした。
2泊しましたが、清掃してもらっても、
しばらく洗ってなかったのか部屋着が臭くて着用できなかったり、
ソファの下に自分たちの物でない輪ゴム、
カーテンの下にはミニカー、
挙げ句の果てには、部屋の浴槽が気持ち悪いほど汚れており、フロントに電話して清掃してもらったほどです。
このランクの部屋だったからガサツに掃除されたのかはわかりませんが、ここ数年気に入って利用していただけに残念です。
辛口かもしれませんが、事実しか書いていませんので、参考になればと思います。
Comment from Hotel Management
19 Aug 2024 by ANAクラウンプラザリゾート安比高原 髙橋, Hotel Management
いつもANAクラウンプラザリゾート安比高原をご利用いただき誠にありがとうございます。また、貴重なお時間を割いてご投稿賜りましたこと重ねて御礼申し上げます。この度は、お部屋の清掃が行き届いておらずご不快な思いをお掛け致しましたこと、深くお詫び申し上げます。お客様より頂戴いたしましたご指摘を真摯に受け止め、皆様に快適に安心してお過ごしいただけるホテルとなるように励んで参ります。誠に勝手なお願いではございますが、引き続きご愛顧賜りますようお願い申し上げます。
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by ANA Crowne Plaza Resort Appi Kogen, Hotel Management
Thank you very much for having stayed at Crowne Plaza Resort Appi Kogen.We appreciate your valuable feedback. We will continue our efforts to provide the best service for our guests.We sincerely hope to welcome you back on your next visit to Appi Kogen.
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by ANAクラウンプラザリゾート安比高原 髙橋, Hotel Management
この度はANAクラウンプラザリゾート安比高原をご利用いただき誠にありがとうございました。また、貴重なお時間を割いて口コミをお寄せいただきましたこと、重ねて御礼申し上げます。これからもお客様にお選びいただけるホテルであり続けられるようスタッフ一同、尚一層のサービス向上に努めて参りますので、引き続きご愛顧のほど何卒宜しくお願い申し上げます。
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
16 Mar 2024 by ANA Crowne Plaza Resort Appi Kogen, Hotel Management
Thank you very much for sharing your experience at ANA Crowne Plaza Resort Appi Kogen.We are glad to hear that you have enjoyed staying with us.We will continue our efforts to provide the best service for our guests.Again, thank you very much for your valuable feedback. We sincerely hope to welcome you back on your next visit to Appi Kogen.
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by ANA Crowne Plaza Resort Appi Kogen, Hotel Management
Thank you very much for having stayed at ANA Crowne Plaza Resort Appi Kogen.We appreciate your feedback. We will continue our efforts to provide the best service for our guests.We are very much looking forward to welcoming you again.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by ANA Crowne Plaza Resort Appi Kogen, Hotel Management
Thank you very much for having stayed at Crowne Plaza Resort Appi Kogen.We appreciate your valuable feedback. We will continue our efforts to provide the best service for our guests.We sincerely hope to welcome you back on your next visit to Appi Kogen.
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
21 Jan 2024 by ANA Crowne Plaza Resort Appi Kogen, Hotel Management
Thank you very much for having stayed at ANA Crowne Plaza Resort Appi Kogen.We are glad to hear that you have enjoyed staying with us. We will continue our efforts to provide the best service for our guests.Again, thank you very much for your valuable feedback. We are very much looking forward to welcoming you again.
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by ANAクラウンプラザリゾート安比高原, Hotel Management
この度は、ANAクラウンプラザリゾート安比高原をご利用いただきまして、誠にありがとうございました。ご投稿ありがとうございます。ご滞在をお楽しみいただけたご様子が伺え、大変嬉しく思います。今後とも皆様にご満足いただけるホテルを目指し、従業員一同取り組んで参ります。重ねまして、お忙しいところご意見を頂戴しありがとうございました。またのご来館を心よりお待ち申し上げております。
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
29 Jan 2024 by ANA Crowne Plaza Resort Appi Kogen, Hotel Management
Thank you very much for having stayed at Crowne Plaza Resort Appi Kogen.We appreciate your valuable feedback. We will continue our efforts to provide the best service for our guests.We sincerely hope to welcome you back on your next visit to Appi Kogen.
