Ratings based on 192 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
Lovely pool, great staff, nice breakfast. Worth noting they don't cater for evening meals but there are plenty of restaurants in the local area.
Comment from Hotel Management
26 Aug 2024 by Luisa Dütemeyer, Hotel Management
Dear GuestThank you for taking the time to give us your feedback.We are very pleased that you enjoyed our pool, staff and breakfast. Your positive comments are a great motivation for our team.We also thank you for your comment regarding the dinner. We always strive to provide our guests with all the necessary information to make their stay as pleasant as possible. We hope to welcome you again soon.Kind regards and BEST wishesLuisa DütemeyerGuest Relation
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Luisa Dütemeyer, Hotel Management
Lieber Gast, vielen Dank für die volle Punktzahl! Wir freuen uns, dass Sie sich bei uns rundum wohlgefühlt haben! Wir danken Ihnen für Ihren Besuch bei uns und würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße aus Haan,Luisa DütemeyerGuest Relation Mitarbeiterin
by A verified traveler
Posted 9 Jan 2024 on Hotels
Проживали с тремя детьми , семейный номер хорошего размера, комфортный, чистый. Расположение отеля прекрасное . Персонал вежливый .
by A verified traveler from Redhill
Posted 13 Aug 2023
Check in was quick, receptionist spoke perfect English. Room was quiet, comfortable, and the air conditioning good.
by A verified traveler
Good option in Haan
Posted 30 Nov 2022 on HotelsStay in not main building is not convenient if you want use wellness area. You have to go cross street.
by A verified traveler
Posted 27 Nov 2022 on Hotels
by A verified traveler
Posted 26 Jul 2022 on Hotels
The staff was friendly and helpful. There is no air conditioning in the annex building and the bar is permanently closed. The rooms are small, but very clean and quiet. We’ll come back for sure.
Comment from Hotel Management
9 Aug 2022 by Eva Sauerborn, Stellv. Empfangsleitung, Hotel Management
Dear Guest,
thank you very much for your great feedback to us and taking your time for that.
We are pleased that you had a good time with us and we hope to get the chance to welcome you again at our Best Western Plus Hotel Stadtquartier Haan.
Please do not hesitate to contact me for any further questions you might have.
by A verified traveler
Comfortable and Convenient
Posted 30 Oct 2021 on HotelsComment from Hotel Management
23 Dec 2021 by Stephanie Singelmann, Hotel Management
Lieber Gast,
vielen Dank, dass Sie sich die Zeit für ein Feedback an uns genommen haben.
Wir freuen uns sehr, dass Sie Ihren Aufenthalt genießen konnten und sich in unserem Haus wohl gefühlt haben.
Unser gesamtes Team freut sich über die hohe Punktzahl, welche Ihnen der Aufenthalt wert war. Danke hierfür!
Ich wünsche Ihnen besinnliche Weihnachtstage und alles Gute. Hoffentlich sehen uns bald wieder.
Stephanie Singelmann
Operations Manager
Best Western Plus Parkhotel Velbert
by A verified traveler
Very comfortable hotel with wellness suite a big +
Posted 2 Oct 2021 on HotelsI stayed at the hotel for four nights.
It is located right in the Center of Haan with secure underground parking and it’s location in great for getting dinner and drinks in the evening but it is also incredibly quiet, my room was at the front of the hotel on the 1st floor and I slept with the window open all night.
The wellness suite is an incredible bonus for a hotel which is such value. I used the sauna and pool every night. Spotlessly clean and a super way to unwind.
The rooms are again very clean and comfortable… German style split mattress and separate duvets and strange pillows but that’s ok, still very comfortable.
Breakfast was very good, nice range but get there early! Staff were very friendly and helpful. I’d definitely stay again! Thank you!!
by A verified traveler
Posted 16 Feb 2020 on Hotels
