Ratings based on 715 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Good business hotel
Comment from Hotel Management
5 Nov 2024 by Jaimy Bodelier, Hotel Management
Dear Mr./Mrs. Michelle,Thank you for staying with us at NH Den Haag! I would also like to thank you for writing this review. The feedback and impressions of our guests are very important to us. We truly hope to welcome you again in the near future! Kind regards, Jaimy Bodelier Front Office Manager
by A verified traveler from Las Villas
Posted 7 Oct 2024
During 6 hours, no electricity or water and No elevators.
Was not informed timely, would have looked for an alternative
Comment from Hotel Management
10 Oct 2024 by Jaimy Bodelier, Front Office manager, Hotel Management
Dear sir/madam Nasser,We would like to thank you for taking the time and effort to write this review, the feedback and impressions of our guests are very important to us because we see it as a means to improve our services every day. We would like to apologize because of the problem that occurred, this should not have happened, and this is not what we want to radiate to our guests. I am sorry to read that there was no communication with you about the power outage, we tried to contact all guests. Once again we apologize for this inconvenience.If you are willing to give us a second chance, please contact us so we can handle your reservation personally.Kind regards,
by A verified traveler
Posted 22 Aug 2024
Very convenient location for the public transit. Plenty of food available on site. Room was clean and comfortable.
Comment from Hotel Management
27 Aug 2024 by Jaimy , Hotel Management
Dear Ms. Amy,What a wonderful rating! Thank you very much for taking the time to rate NH Den Haag on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Jaimy BodelierFront office manager
by A verified traveler
Posted 19 Aug 2024
I liked the top to floor glass windows with beautiful view of the city.
Comment from Hotel Management
27 Aug 2024 by Jaimy , Hotel Management
Dear Ms. Michelle,Thank you for taking the time to share your experience at NH Den Haag! To receive such a high rating is truly amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back in the nearby future!Kind regards,Jaimy BodelierFront office manager
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Jaimy , Hotel Management
Dear Ms. Tamar.Thank you for taking the time to share your experience with NH Den Haag on this website.We are pleased to see that you have had a great experience. Nevertheless, we realize that our score is lower than we aimed to receive! Would it be possible for you to reach out to us, so we can address what went wrong and make the necessary improvements in order to prevent this from happening again? Thank you for your review and we truly hope to welcome you back in the future. With kind regards,Jaimy BodelierFront office manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Jaimy , Hotel Management
Dear Ms. Amy.Thank you for taking the time to share your experience with NH Den Haag on this website.We are pleased to see that you have had a great experience. Nevertheless, we realize that our score is lower than we aimed to receive! Would it be possible for you to reach out to us, so we can address what went wrong and make the necessary improvements in order to prevent this from happening again? Thank you for your review and we truly hope to welcome you back in the future. With kind regards,Jaimy BodelierFront office manager
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Jaimy , Hotel Management
Dear Mr./Ms. Gaynor,On behalf of the entire team, I would like to sincerely thank you for your rating of a 5 out of 5!Such a high rating can only mean an incredible compliment to the team’s effort and I will be sure to share it with them. It would be our pleasure to welcome you back again in the near future! Kind regards,Jaimy BodelierFront office manager
by A verified traveler
Excellent hotel with fantastic staff.
Posted 7 Jul 2024 on HotelsExcellent weekend stay in a beautiful modern hotel with tasteful decor and fantastic staff who were both helpful and very friendly. The hotel is located a short walk from Central train station and just outside a tram stop. First visit to the city and this hotel has left a lasting positive impression.
Comment from Hotel Management
10 Jul 2024 by Jaimy Bodelier, Hotel Management
Dear Mr. Francis,Thank you for sharing your experience at NH Den Haag with us on this website.I am pleased to read that you have enjoyed the location of our hotel. Furthermore, I would like to thank you for your kind words about our staff. I will certainly share your compliments with our team!We would be delighted to welcome you again in the nearby future. Kind regards,Jaimy BodelierFront Office Manager
by A verified traveler
Posted 2 Jul 2024 on Orbitz
Room could have been cleaner. Dust was visible everywhere on the floor. Blanket had a stain on it, so did the coffee cups in the room! Mattress was old and uncomfortable too. Staff was friendly! And the breakfast Buffett was acceptable.
Comment from Hotel Management
10 Jul 2024 by Jaimy Bodelier, Hotel Management
Dear Mr./Ms. Sahar,First of all, I would like to thank you for rating NH Den Haag on this website.How wonderful to read that you were able to enjoy our our staff and the breakfast buffet! We pride ourselves in these kind of ratings. We are aware that the ratings for the cleaning and our beds could have been higher. Sorry for the inconvenience. We will pass your comments to the involved departments. The team and I are always happy to receive feedback from guests as it offers us insight into our guests’ thoughts. Thank you for staying with us and we hope to welcome you back in the future! With kind regards,Jaimy BodelierFront Office Manager
by A verified traveler
Posted 2 Jul 2024 on Orbitz
Close to transportation
Comment from Hotel Management
10 Jul 2024 by Jaimy Bodelier, Hotel Management
Dear Mr./Ms. Sahar,What a wonderful rating! Thank you very much for taking the time to rate NH Den Haag on this website. A high rating such as this is truly a compliment for our hotel and for our staff. We could have scored higher than you gave us. Please feel free to reach out to us to inform us of what we could have done differently during your stay. I am asking this as we always aim for improvement and this is a learning moment for us.On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Jaimy BodelierFront Office Manager
