Ratings based on 47 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
This property only catered for the local or asian market, absolutely not the western market
Comment from Hotel Management
24 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Debbra,Thank you for your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations.At Tuan Chau Resort Ha Long, we aim to cater to all our guests, and we value your input as we work to improve. Your suggestions on how we can better accommodate Western guests would be greatly appreciated.We hope to have the chance to welcome you again in the future.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 16 Aug 2024
The resort has a peaceful, cool atmosphere that's perfect for relaxing.
The rooms are new and spotless, which made my stay very comfortable.
What I loved most was waking up and just taking a few steps to the beach for some sunbathing. It's incredibly convenient!
Comment from Hotel Management
21 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Aiko Ninomiya,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the peaceful and cool atmosphere of our resort, and that the new and spotless rooms contributed to a comfortable stay.We’re especially pleased that you loved the convenience of stepping directly onto the beach for some sunbathing. It’s great to know that our location added to your relaxing experience.We look forward to welcoming you back for another enjoyable stay.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 16 Aug 2024
Beautiful, comfortable stay in secluded private area. The rooms were clean, there was a great air con, the beach side villa rooms had a view of the archipelago through the palm trees, dinner was reasonably priced for a resort, poolside towel provision, porter service, lovely stroll along the beach with beach bars with a great vibe. Breakfast had decent options with a chef to make omelettes.
We were able to check in early even though we didn’t prearrange with no fuss at all. Friendly staff.
Comment from Hotel Management
21 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Jung Heri,Thank you so much for your detailed and positive review! We are delighted to hear that you enjoyed the beautiful and comfortable stay in our secluded area. It’s great to know that you appreciated the cleanliness, air conditioning, and the stunning view from the beachside villa rooms.We’re also pleased that you found our dinner pricing reasonable, enjoyed the poolside towel provision, and the beachside stroll. It’s wonderful to hear that breakfast options, including the omelette station, met your expectations.We are glad we could accommodate your early check-in smoothly and that our friendly staff contributed to your positive experience.We look forward to welcoming you back for another memorable stay.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 14 Aug 2024
Everything is very good and high quality!
Comment from Hotel Management
21 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear David,Thank you for your wonderful feedback! We are thrilled to hear that you found everything to be of high quality and to your satisfaction.We look forward to welcoming you back to Tuan Chau Resort Ha Long for another great experience.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 13 Aug 2024
Quiet rooms with fresh air and greenery all around
The beach is clean and beautiful
The staff are friendly and enthusiastic, even though we had some difficulty communicating
Comment from Hotel Management
14 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Emma,Thank you very much for taking the time to share your experience at Tuan Chau Resort Ha Long. We are delighted to hear that you enjoyed the quiet rooms, fresh air, and the beautiful green surroundings. We are also pleased that you found the beach clean and attractive and appreciated the friendliness and enthusiasm of our staff, despite some communication challenges.We will continue to strive for excellence and look forward to the opportunity to welcome you back in the future.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 7 Aug 2024
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Comment from Hotel Management
14 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Ramalingam Sudalayandi,Thank you for choosing to stay at Tuan Chau Resort Ha Long. We appreciate your visit and are grateful for your time. If you have any feedback or suggestions, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Yuliya Schmaltz,Thank you for choosing to stay at Tuan Chau Resort Ha Long. We appreciate your visit and are grateful for your patronage. Although we didn’t receive a review from you, we hope you had a pleasant experience. If you have any feedback or suggestions, please feel free to share them with us. We look forward to the opportunity to welcome you back in the future.Best regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 3 Jun 2024
If this is your first time visiting Viet Nam, please read:
As our first time in Viet Nam, we did not know what to expect. We saw Tuan Chau and thought a beach front resort would be really fun.
That being said, Tuan Chau island itself is very limited. There is few dining options, few shopping areas, and overall it doesn’t encapsulate the culture as well as we would have expected.
The hotel itself was very nice, the rooms were spacious and clean, the pool was very nice - the beach however is not the cleanest, the water is dirty, and I would not recommend this resort for a “beach” vacation. That being said the hotels proximity to the Marina made for an easy transfer for our boat tour.
I’ve seen some reviews saying the staff didn’t speak English well; we managed well enough with basic phrases and google translate. The staff was very kind and accommodating to the best of their ability. If you are expecting everyone to know English in a foreign country…. I think you have some personal reflection to do before traveling.
Overall, the hotel was nice, but as my first time in Viet Nam I would not recommend staying here. I definitely want to go back and actually stay in Hanoi. But our boat tour through Ha Long bay was a MUST! Definitely make sure to do a boat through Ha Long Bay. And if this isn’t your first time in Viet Nam, you’ve already experienced the culture, and you’re just looking for a nice hotel with a pool and a good view, this is a great choice.
Comment from Hotel Management
22 Jul 2024 by Tuan Chau Resort Ha Long, Hotel Management
Dear Emma,Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are pleased to hear that you found our hotel accommodations pleasant during your visit to Tuan Chau Resort Ha Long.We understand your observations regarding Tuan Chau Island's offerings and apologize if the experience did not fully meet your expectations in terms of local culture immersion and beach quality. Your insights are valuable to us as we continually strive to enhance our guests' experiences.We are delighted that you enjoyed our spacious and clean rooms, as well as our refreshing pool. Your positive comments about our staff's kindness and efforts are greatly appreciated. We apologize for any language barriers you encountered; we are committed to improving our language support to better serve our international guests.Thank you for highlighting the convenience of our location near the Marina for your boat tour. Ha Long Bay is indeed a breathtaking destination, and we are glad you had the opportunity to experience it.We regret that Tuan Chau Island did not fully meet your expectations for a beach vacation. Your feedback encourages us to focus on areas where we can enhance the overall guest experience, including beach cleanliness.Should your travels bring you back to Vietnam, we would be honored to welcome you again and provide you with an improved experience that aligns with your preferences.Warm regards,Tuan Chau Resort Ha Long
by A verified traveler
Posted 3 Jul 2023
The location of property is excellent. Just next to the beach.
The place has less staff so everything takes long time.
They should also get more vegetarian food options.
by A verified traveler
Posted 1 May 2023
Comment from Hotel Management
28 Jun 2023 by Ecommerce Manager, Hotel Management
Resort cảm ơn quý khách đã đánh giá trên Expedia. Rất mong sẽ được đón tiếp quý khách vào thời gian tới.Trân trọng cảm ơn!
