Ratings based on 32 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good experience but could be improved
Posted 21 Apr 2024 on HotelsThe ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
by A verified traveler
Posted 1 Jan 2020 on Hotels
Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
by A verified traveler
Posted 14 Dec 2019 on Hotels
Wonderful service and food
Comment from Hotel Management
17 Dec 2019 by Syrena Cruises, Hotel Management
Dear valued Guest,
Syrena Cruises is appreciated for your opting us for your recent trip. We also would like spend a big thanks for your rating and reviewed on our service.
Thank you again for your kindness and we wish you all the best.
Best Regards,
Syrena Cruises Team
by A verified traveler
Posted 9 Nov 2019
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
Comment from Hotel Management
12 Nov 2019 by SC, Hotel Management
Dear valued Guest,
Thank you so much for leaving review after experienced and be sure your feedback on facility will be considered in seriously.
Best Regards,
by A verified traveler
Posted 8 Nov 2019
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Comment from Hotel Management
8 Nov 2019 by SC, Hotel Management
Dear valued Guest,
On behalf of Syrena Cruises team, I would like to extend the most sincere appreciated for your chosen our property as a part of your trip in Vietnam and leaving your possitive review after experienced.
Thank you again and we wish you enjoy the rest of the memorable journey.
Best Regards,
Syrena Cruises Team
by A verified traveler from Australia
Posted 9 Jan 2019
Very touristy activities and crowded.
Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly!
Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
by A verified traveler
Posted 23 Dec 2018
Good arrangement, staff is kind & helpful. Wifi on boat is weak.
by A verified traveler from Buderim, Australia
Posted 28 Oct 2018
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
Comment from Hotel Management
17 Nov 2018 by Vinh Tran, Hotel Management
Dear Wendy,
It is great to know you completely enjoyed Syrena Cruise and thank you very much for such nice words on us.
I am sure you will be back to Syrena again soon.
Thank you for boarding with us
Kindest regards,
Vinh Tran
General Manager
by A verified traveler
Posted 31 May 2018
We had a lovely trip. Enjoyed the cruise and the food.
Thanks
by Sam
Great boat, great staff.
Posted 3 Jan 2018 on HotelsReally nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
