Ratings based on 14 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2018 on Hotels
The cruise was relaxing and foods nice. Halong bay view very nice
Comment from Hotel Management
11 May 2019 by Signature Royal Cruise, Hotel Management
, Dear Aslene,
Thank you so much for taking your valuable time to share your experience with other travellers.
We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation.
We look forward to welcoming you again!
Your sincerely,
by Don
The bathrooom odour was hard to get over
Posted 22 Mar 2017 on HotelsThe senior room was a good size. Staff were very nice and very attentive. Food menu was tasty and we took advantage of happy hour! Drinks were strong and worth the price. I was a little disappointed in the cave visit as I had been to Halong before and the Surprise cave is much bigger! And the docking area for the evening was very close to the other cruise ships so you didn't have a clear view of the islets. The odour from the room or bathroom was the biggest con. Other guests smelled it as well and we all commented on it on the comment cards they asked us to fill out. However, I still enjoyed my time on the boat. For this particular cruise ship itinerary, I would only suggest 1 night and look at booking a second night with a different cruise ship for a different itinerary or cave to visit! The best part of this was the people we met on our luxury transport up to Halong Bay! Oh and the day boat you transfer to is nicer than the typical day boats of other cruises.
by Tracey
Termites ,wrong information in accommodation guide
Posted 21 Feb 2017 on HotelsWe had a beautiful cruise except for 2 downs ,in my booking it states washing machine and dryer this is false and when travelling people what is stated in room facilities so a let down ,also had no sleep we bought it to staffs attention we had big termite grubs in my bed very noisy also in the wall hoping you will get back to me on this matter
Recommended
for Everyoneby A verified traveler from Singapore
Lovely Cruise Trip
Posted 19 Feb 2016
Pros: Cleaniness and comfortable environment.
Spent 2 days 1 night with Signature Royal cruise, and I totally enjoyed my staying here. Firstly, from the moment they pick up at us from hotel until we depart , everything was perfect. Our cabin is quite big, bed very comfortable with well equipment. What I love the most is about Jacuzzi bath tub and Japanese toilet. The day activities are well worth it, all the views are just fantastic. Lastly, what a biggest remarkable of my trip is about the quality of the crew. From the captain (Mr. Vin) to his entire of sailor and staff, they were exceptional , super friendly and super helpful.
Overall, we really enjoyed this cruise and highly recommend Signature Cruise to our friends
by Tony chan from London
Posted 28 Sep 2015 on Hotels
I booked a signature royal halong cruise but on arrival, they put me on a different ship, signature halong cruise 1, without telling me. I found out about the ship later on and informed the ship manager. They apologised and blamed it on a mistake by the booking clerk. I am not happy about it but would advice cruisers to check the ship is the one they are booked on.
by Mark from Canada
3 day 2 night tour.
Posted 11 Sep 2015 on HotelsBooked 2 night 3 day tour. Was a very nice boat, much nicer than most other boats out on the water. I can see what people say about the drinks being expensive. They only thing to realize is the 2nifht 3 day is actually a little under 48hr time on the boat. However this is how most companies run their tours to maximize profit. It would have been nicer to have a bit more leisure time on the boat. Otherwise staff were fantastic. Very personable, attentive to your needs. I would recommend this cruise line to my friends.
by A verified traveler
Must do cruise in halong bay
Posted 13 Aug 2015 on HotelsAmazing ... Pure and simple!
Definitely get the 3 day 2 night version. Otherwise it's too short
Recommended
for Everyoneby A verified traveler from Hong Kong
Nice way to view the beautiful Halong Bay
Posted 8 Apr 2015The cruise was as expected. The rooms looked just like the pictures. Overall the staff were professional and friendly. We had a second floor room with a balcony that gave us a great view of the bay and its limestone mountains day and night.
The only issue with our room was that the washroom exhaust fan didn't work. For most of the trip, the washroom smelled quite foul. The cruise also didn't mention that despite having TV's in every room, there is actually no satellite/cable reception out on the bay.
I was hoping the food would be a bit better. The food in general seemed to be a variation of vietnamese food that is catered to the general public. It would have been nice if it was more "local" and authentic. The food was 3/5.
by A verified traveler
iet Cruise
Posted 29 Nov 2019 on HotelsDiet Cruise - kleines, etwas überkandidelt gestaltetes Schiff mit älterer Technik (Fenster schliessen nicht richtig,) und freundlichem, aufmerksamen Service..
Wunderschöne Route!
Leckeres Essen, leider fixes Menü mit sehr kleinen Portionen. Wer mehr will, muss das oft und deutlich ssgen, und auch dann wird es schwierig. Jedes Glas Wasser wurde extra berechnet, nichtmal einen Kaffee in der Wsrtelounge gab es umsonst, und für did Snacks der Minibar kann man an Land gediegen essen gehen.
Also, satt hinfahren, Wasser mitnehmen und dann den etwas betulichen Chyrme, den sehr netten Service und die Gegend geniessen. Ach ja, und keine Bikdungsreise erwarten, Informationen zu Land, Leuten oder der Bay gibt es nicht.
Comment from Hotel Management
6 Jan 2020 by Signature Cruise, Hotel Management
Dear our valued guests,
On behalf of Signature Management, we are deeply sorry for the inconvenience/disappointment caused.
We much appreciate and respect your contractive comments that show us what to improve immediately.
Again, thank you so much for experiencing Halong bay with us.
We wish another chance to welcome you back with a better and better experience.
by A verified traveler
Posted 10 Aug 2018
The 3 days 2 nights trip is highly recommendable. Good itenerary. The boat goes to Bail Tu long and away from the crowds of boats. Great service on board and no complaints with respect to cleanliness or amenities. Good food.
Comment from Hotel Management
16 Aug 2018 by Lee (Ms. Le Nhu) Sales Manager (OTA & Online) Ce, Hotel Management
Dear Sir/Madam
Thank you so much for sharing your experience on this site.
Best wishes,
