Ratings based on 27 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 15 Aug 2022
the staff was nice enough. the stay was far from luxurious. paying that amount of money for a room and being charged a ridiculous amount for watered down alcohol not to mention so much as a free water or soft drink i understand that is out of the staffs control. being fed reheated pasta and rice ,paper thin sliced chicken with mustard, bland barely warm fish. it was a pathetic experience for the price. again mostly out of the control of the staff. simply would not recommend.
5 out of 5
by A verified traveler

Posted 5 Sep 2021
Fantastic cabin exta gifts for our wedding anniversary
5 out of 5
by A verified traveler

Recommended

Posted 12 Jan 2020 on Hotels
The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it
Comment from Hotel Management
13 Jan 2020 by Anna, Hotel Management
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better  Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life!
5 out of 5
by A verified traveler

Posted 9 Jan 2020
Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty. The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican!
Comment from Hotel Management
10 Jan 2020 by Anna, Hotel Management
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better  Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Nov 2019
4 out of 5
by A verified traveler from Nicosia, CY

Posted 14 Aug 2019
Boats need to be renovated for a better and more pleasant stay
5 out of 5
by A verified traveler

Posted 12 Aug 2019
Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling! My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there? But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining! entertaining! If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable. 100% recommended!
Comment from Hotel Management
14 Sep 2019 by Anna, Hotel Management
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. Your valuable comments will absolutely make all of our staffs happy and encouraging them to serve better as their understanding of cruise service how they did their work. We look forward to welcoming you again in the nearest future. We wish you good health and success in life!
2 out of 5
by A verified traveler

Waste of money

Posted 10 Jun 2019 on Hotels
We were on the boat 2 night 3 days. Really not worth the money. The food was terrible as they try to make it more high end with 5 different western dishes but instead should just service bah mi or other local food. The view was great but it would be enough after 1 night. Especially because the condition of the boat is old and there was so much dirt in the aircon.
4 out of 5
by A verified traveler

Good Time

Posted 6 Jun 2019 on Hotels
The boat offered great service and Halong Bay is truly one of the most beautiful places in the world. The only drawback of the cruise was the itinerary which was very repetitive as we did a 3 day 2 night cruise. Also, the food was nothing special and the AC in our room was very weak. But still, I would highly recommend Pelican.
Comment from Hotel Management
13 Jun 2019 by Anna, Hotel Management
Dear sir/madam, On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your comments of feedback concerned the shortcomings that have existed on Pelican Cruise. Thus, we will be able to improve our services as soon as possible. Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life! Best Regards,
5 out of 5
by A verified traveler

Great little cruise

Posted 12 Jan 2019 on Hotels
The cruise was amazing great service from friendly staff that were willing to do anything to help. I just wouldn't use there transport service from Hanoi as the van drives extremely slow 70 - 80kmh resulting in a 3hr drive that could be done in 1hr 30mins in a private car as they do 130kmh. Over all the cruise was amazing excellent accommodation and food I would suggest 2 nights other wise it is very rushed and not relaxing at all.
Comment from Hotel Management
18 Feb 2019 by Anna , Hotel Management
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life! Best Regards,
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