Ratings based on 243 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The staff and manager at this hotel are beyond expectations, very friendly, so helpful and kind. The pool is absolutely amazing. It’s a five minute free shuttle that runs every 20 minutes. The pool must be at least 40 m or more long. It’s huge and it’s beautiful set right on the side of the beach. I highly recommend this hotel.
Comment from Hotel Management
20 Nov 2024 by Huong Nguyen, Hotel Management
Dear Madame,Thank you for such sweet compliments for our hotel. All of our crew always try our best to bring our beloved guests better service day by day. Your kind comments are the best motivation for our whole team to work passionately. We do look forward to welcoming you again in the near future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 10 Nov 2024
The only negative was the pool was not on the property however a free 5-7 min shuttle did give you access to the pool. There was nobody there and we enjoyed the quiet
Comment from Hotel Management
11 Nov 2024 by Rachel Nguyen, Hotel Management
Dear Madame,Thank you for such sweet compliments for our hotel. All of our crew always try our best to bring our beloved guests better service day by day. It's such our pleasure to having you for such a special holiday. Your comments are well noted to enhance our services day by day. We do look forward to welcoming you again to stay in the nearest future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 14 Oct 2024
Impeccable place to stay in Tuan Chau, the gateway to Halong cruises and seaplanes. The rooms are great, so is the food, and they even provided free transportation to the seaplane office.
Comment from Hotel Management
15 Oct 2024 by Rachel Nguyen, Hotel Management
Dear Sir, Thank you for such sweet compliments for our hotel. All of our crew always try our best to bring our beloved guests better service day by day. Your kind comments are the best motivation for our whole team to work passionately. We do look forward to welcoming you again to stay in the nearest future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
16 Sep 2024 by Rachel Nguyen, Hotel Management
Dear Sir, Thank you for such sweet compliments for services at our hotel. All of our crew always try our best to bring our beloved guests better service day by day. Your kind comments are the best motivation for our whole team to work passionately. We do look forward to welcoming you again to stay longer in the nearest future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 4 Aug 2024
This is a really comfortable hotel with great staff and I would return here in a heartbeat. I liked my room, the breakfast options were great, and the on-site massages were out of this world.
Comment from Hotel Management
12 Sep 2024 by Rachel Nguyen, Hotel Management
Dear Sir, Thank you for such sweet compliments for services at our hotel. All of our crew always try our best to bring our beloved guests better service day by day. Your comments about the hot water problem is well noted to our technique team to enhance our services day by day. We do look forward to welcoming you again in the nearest future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
12 Sep 2024 by Rachel Nguyen, Hotel Management
Dear Maria,Thank you for your excellent review for our hotel. All of our crew always try our best to bring our beloved guests better service day by day. We do look forward to welcoming you again in the nearest future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 30 May 2024
Good services with good price
Comment from Hotel Management
5 Jun 2024 by Rachel Nguyen, Hotel Management
Dear Madame, Thank you for such sweet compliments for everything at our hotel. All of our crew always try our best to bring our beloved guests better service day by day. Your kind comments are the best motivation for our whole team to work passionately. We do look forward to welcoming you again to stay longer in the nearest future. Regards, Rachel Nguyen Paradise Suites hotel's team
by A verified traveler
Posted 22 Apr 2024 on Wotif
Apart from the gorgeous decor, the staff were next level type helpful.
Comment from Hotel Management
23 Apr 2024 by Rachel Nguyen, Hotel Management
Dear Sir,Thank you for your sweet compliments about everything at our hotel including facilities and especially our dedicated staffs. All of our crew always try our best to bring our beloved guests better service day by day. Your kind comments are the best motivation for our whole team to work passionately. We look forward to welcoming you again soon. Regards, Paradise Suites hotel's team
by A verified traveler
Posted 3 Apr 2024
I would like to see the hotel improve the ventilation, especially in the dining room. The food odor linger on our clothes. I like to see the hotel put in the safety rails around the window so guest can open it.
Comment from Hotel Management
8 Apr 2024 by Rachel Nguyen, Hotel Management
Dear Mr.Tan Vu,Thank you for your choosing our hotel and your feedback. It's a pity that your stay hasn't met your expectation. Your feedback is highly appreciated to enhance our service day by day. We are so sorry about any inconvenience may have caused or imperfect experience during your stay with us. Hopefully, we will have a chance to welcome you again and make things right in the near future. Thanks and regards, Rachel Nguyen Paradise Suites hotel
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Rachel Nguyen, Hotel Management
Dear Sir, Thanks for sharing your goodwill and sincere feedback. All of our crew always try our best to bring our beloved guests better service day by day. We look forward to welcoming you again soon. Regards, Paradise Suites hotel's team
