Ratings based on 44 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This cruise will be the highlight of our trip. The view, bedrooms, staff and acticiuare excellent, 5 stars for them. Waking up to the beautiful view as we cruise along was heavenly. The staff work so hard to please you and are very kind. The food could be better and the wine a bit cheaper. I understand it is hard to please everyone but I think in their effort, the food suffers. It's was good, but not excellent. Thank you Ginski and Jack for an incredible memory.
Comment from Hotel Management
27 Nov 2024 by Orchid cruises , Hotel Management
Dear Ms DebraThank you for your thoughtful review! We're delighted to hear that you enjoyed the stunning views, comfortable bedrooms, and the exceptional service provided by our dedicated staff. It's wonderful to know that Ginski and Jack made your experience memorable.We appreciate your feedback on the food and wine. We strive to please all our guests, and your comments will help us improve. We hope to welcome you back for an even better experience in the future. Safe travels!Orchid cruises
by A verified traveler
Posted 22 Aug 2024
LOVED this staff. Everything about this cruise was wonderful. The rooms are huge for a small boat and you can't beat the views. Splurge and book the two nights, you'll be glad you did.
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler from Damascus
Posted 18 May 2024
The Highlight of our Vietnam Trip
May 2024 • Couples
Highly recommend this while you're in Vietnam!!
We did the 2 night/3 day trip on the Orchid classic boat #3 w/ 14 rooms.
1. Service: The staff really take care of you.
Especially, Hoa and Tien went above and beyond making sure we had a great experience; good excursions (biking, caves) and activities (cooking class, kayaking), special requests, comfortable room, anything we needed.
2. Delicious dining: I didn't expect such high quality meals. The dinners were multi course, and presented beautifully! My wife is a foodie and really loved it.
3. One-of-a-kind Views: The views along Cat Ba island and Ha Long Bay were incredible. Three days of insane beauty. The entire trip is a photo op, but just relaxing and soaking it in on the top deck or your balcony is therapeutic.
We'll definitely take this trip again next time we're here.
Comment from Hotel Management
28 May 2024 by Hannah Pham , Hotel Management
Dear Mr Vanthy Vaughn, We're delighted to hear about your positive experience with us. Making your time with us special is what we strive for, and we're thrilled to have succeeded. Your kind words will be shared with our team, and we eagerly await your return for another exceptional experience. Best regards, The Cruises Management
by A verified traveler
Posted 16 Nov 2023
The most beautiful experience, service and food amazing.
Comment from Hotel Management
16 Nov 2023 by The Cruises Management, Hotel Management
Dear Alexis,Thank you for leaving us a wonderful review on Expedia. We are delighted to hear that our services have exceeded your expectations and we will use your compliments as motivation to further improve our service quality. We appreciate your helpful review and look forward to serving you again on your next visit to Lan Ha Bay.Sincerely,The Cruises Management
by A verified traveler
Posted 13 Nov 2023
Thank you to Dong and the team on board the orchid premium for making our experience perfect!
Comment from Hotel Management
16 Nov 2023 by The Cruises Management, Hotel Management
Dear Zara,Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. We appreciate your feedback and will use it to continue improving our service. We hope to have the pleasure of serving you again soon.Best wishes,The Cruises Management
by A verified traveler
Fantastic experience
Posted 22 Aug 2023 on HotelsWe absolutely loved this cruise - although we booked to stay on Orchid Trendy, we were actually on Orchid Classic. I think the only real difference is that there were only 14 rooms on classic as opposed to 20 on Trendy so we were better off!
We stayed in a family interconnecting rooms, accessible to each other via the wardrobe which the kids loved! Really excellent standard of room with a view to die for from the bed and bath.
Food and service were fantastic throughout, especially from our tour leader, Mr Tien, who went above and beyond to help us when our ongoing flight was delayed, and our waitress, Sky. If anything there was too much food on occasion and we struggled to finish everything but didn’t want to offend!
Drinks such as wine and smoothies are very expensive on board but cocktails, beer and other drinks not too bad. Enjoyed the excursions, especially the cycle to the little town (even in the rain!), having an unexpected foot massage by little fish, and kayaking. It would have been better if the day 2 tour had been taken on our own boat rather than having to transfer onto a day boat, but I understand they have to maximise their revenue by getting new customers on board while we were out (the guests were a mixture of people staying for 1 night or 2 nights - we were 2 nights - so while we were out on day 2 a new group checked in on the main boat). All in all we had a fantastic time and wouldn’t hesitate to recommend Orchid cruises!
by A verified traveler
Posted 14 Aug 2023
All services were excellent.
by A verified traveler
Posted 8 Aug 2023
We stayed overnight with Orchid Trendy and it was an amazing experience, the team were always available and eager to please. The rooms are amzing, high quality food and shore experience to Cat Ba Island is worth the time. I would not hesitate booking again
Comment from Hotel Management
9 Aug 2023 by The Cruises Management, Hotel Management
Dear Peter,We are absolutely thrilled to receive your outstanding review. It's an honor to have provided you with a very good experience on our cruise. Your compliments about the exceptional service, the luxurious rooms, and the delicious food are highly valued. Thank you for choosing Orchid Cruises, and we can't wait to exceed your expectations on your next visit.Best regards,The Cruises Management
by A verified traveler
Posted 18 Jun 2023
We were very happy with this cruise. Everything was perfect: room, food, service, staffs. Highly recommend this cruise to everyone
Comment from Hotel Management
19 Jun 2023 by The Cruises Management, Hotel Management
Dear Tram,We appreciate your feedback and we're grateful to hear that you had a wonderful experience with us. Your kind words mean a lot to us and we will continue to work hard to ensure that all our customers receive exceptional service. We look forward to welcoming you aboard again soon!Best regards,The Cruises Management
