Ratings based on 12 Verified Reviews
5.0 Room cleanliness
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Amazingly elegant facility.
Comment from Hotel Management
1 Dec 2024 by Remco Christiaan Vaatstra - General Manager, Hotel Management
Dear Mr. Edward,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experience regarding recent stay at our property.Thank you from the bottom of my heart for your fantastic review. We're absolutely thrilled to be "Amazing elegant". At Oakwood Ha Long, we take pride in providing exceptional service, and it's wonderful that you enjoy your experience with us.We appreciate your heartfelt comments and look forward to welcoming you again soon at Oakwood Ha Long.Sincerely,
by A verified traveler
Posted 13 Nov 2024
A great property, with amazing staff and facilities.
just go and relax, you won't be disappointed .
Comment from Hotel Management
15 Nov 2024 by Remco Christiaan Vaatstra - General Manager, Hotel Management
Dear Mr. Gary,Xin chao! Warm greetings from Oakwood Ha Long. Reading your review warms our hearts and motivates us to strive to go above and beyond what we are doing. Your kind words captured the essence of the unforgettable experience we aim to create for our guests at Oakwood Ha Long. Hope that the hospitality of our wonderful people could make you feel so at home. Mr. Gary, thank you so much for being our guests and for your enthusiastic recommendation about us. We eagerly await your return to create more treasured memories at Oakwood Halong. Sincerely,Remco Christiaan Vaatstra General Manager
by A verified traveler
Posted 4 Oct 2024
Personally it’s hard to judge how this place would operate under normal conditions, but my partner and I travelled 3-4 weeks after the typhoon hit. It was evident that the place was too big for the guests staying there due to impacted tourism and found it to be very ghost town like.
The place appears to only offer 4 bedroom villas, which seem to be all the same size, with 3 storeys in each, which is far too big to stay in as a solo traveller or a couple, but would be perfect for groups of persons 4 .
The breakfast buffet is really nice and offers lots of variety, however, the options stay the same every day.
We stayed for 4 nights, and 2 of those nights we decided to eat at the restaurant (only 1 was open at the time), the service honestly wasn’t great. They were very slow to acknowledge that we were sat at a table with no menus (in which we had to ask for) and we continuously had to grab a waiter’s attention if we wanted something. There was one time where our waiter walked off on us in the middle of ordering our food with no explanation. Wasn’t expecting that kind of service from a 5* resort.
In and around the resort, they have constant music playing. However, the same 6 jazz songs are on repeat, played quite loudly, which became very annoying towards the back end of our stay.
Some staff members are either really helpful or really clueless and could be a little more friendly.
Overall, the place is really nice, but there is lots of room for improvement.
Comment from Hotel Management
5 Oct 2024 by Remco Christiaan Vaatstra General Manager, Hotel Management
Dear Mr. Max,Xin chào!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experience regarding recent stay with us.While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive positive feedback such as yours, clearly expressing what it is that we were able to deliver. Please be assured that I will take the liberty of forwarding your appreciation to all concerned so that we are all aware of your comments.Once again, thank you for having stayed at Oakwood Ha Long and sharing with us your feedback. We truly look forward to welcoming you back to Oakwood Ha Long some point in the future. Sincerely,
by A verified traveler
Posted 8 Apr 2024
The resort was formally Premier which is good to know, as most drivers can’t find it.
It has changed hands after covid and some of the buildings need to be bought up to new code so a lot of vacancies
The staff and facilities are fantastic, especially for families
The food was good too
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Mr. Richard,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experiences regarding recent stay at our property.Based on the rating you have given to us, it appears that you enjoyed your overall stay, the details of which will be shared with all our Team members.I'm look forward to welcoming you to "Home" when you have reason to visit Ha Long.SincerelyRemco Christiaan Vaastra
by A verified traveler
Posted 17 Jan 2024
We had a great stay here! The staff were fantastic and the villa was clean and had everything we needed. The only thing missing was warmer weather so we could enjoy the pools more but that is not the hotel’s fault that we had bad timing and came when it was cold out. We really enjoyed our stay here and would recommend it to anyone.
Comment from Hotel Management
23 Jan 2024 by Pham Vu Hoang General Manager, Hotel Management
Dear Ms. Jennifer,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to sharing your experiences regarding recent stay at our property.Based on the comment, I'm glad to know that you and your family had a great stay with us. I do hope to welcome you in this summer again to enjoy the sun and the pool.Once again, thank you for your gorgeous word to us and wish you a lot of health and success.Sincerely,
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Tổng quản lý, Hotel Management
Thân gửi Quý khách,Chân thành cảm ơn Quý khách đã tin tưởng và sử dụng dịch vụ tại Premier Village Halong Bay.Chúc Quý khách thật nhiều sức khỏe và thành công trong cuộc sống.Hẹn gặp lại Quý khách trong thời gian sớm nhất tại thành phố Hạ Long xinh đẹp.Trân trọng,Phạm Vũ Hoang
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
24 Nov 2023 by Pham Vu Hoang - General Manager, Hotel Management
Dear Mr. Alvin Le,Xin chao!Warm greetings from Premier Village Halong Bay Resort.Thank you very much for having taken your time to share with us your experience regarding recent stay with us at our property.Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members.With this in mind, thank you once again for your positive feedback about Premier Village Halong Bay and the team members.We truly look forward to welcoming you back to our hotel at some point in the future.Sincerely,Pham Vu HoangGeneral Manager
by A verified traveler
Awesome experience
Posted 20 Nov 2022 on HotelsWe stayed in a 4-bedroom garden view villa. It was an amazing experience. Classy and impressive villas, infrastructure, and last but not least service! We loved every moment of our stay. We also stayed, in the same trip, at another 5-star establishment in the same vicinity but we all enjoyed Premier Village much better. Highly highly recommended!
Comment from Hotel Management
25 Nov 2022 by Phạm Vũ Hoàng, Hotel Management
Dear Valued Guest,Warm greetings from Premier Village Halong Bay.Thank you for having taken the time to share with us your experience regarding your recent stay at our property.Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. I will share your comment with our team member, they would very happy and proud of themselves.With this in mind, thank you once again for your positive feedback about Premier Village Halong Bay and the team members.We truly look forward to welcoming you back to our hotel at some point in the future.Sincerely,Pham Vu HoangGeneral Manager
by A verified traveler
Posted 1 Aug 2024
가족끼리 오붓한 여행이 되었어요 독채형 단독빌라라서 좋았어요 다만 옆동이랑 붙어있어서 노래부르는 소리가 다 들려서 밤에 좀 시끄러웠네요(마이크로 고성방가)그외에는 주변 조경 관리도 잘 되어서 좋았어요 조식도 종류가 많은편은 아니였지만 깔끔하고 정갈해서 먹는데 불편함없이 아주 맛나게 먹었어요 빵 종류가 많고 계속 만들고 있어서 신선했어요 즉석요리가 별로 없어서 좀 아쉬웠네요 수영장은1.25M여서 다소 아쉽지만 가족단위 놀기에는 무난해요
Comment from Hotel Management
2 Aug 2024 by Remco Christiaan Vaatstra General Manager, Hotel Management
Dear Ms. Young,Xin chao!Thank you for having taken your time to share your experience regarding recent stay at our property.While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive positive feedback such as yours, clearly expressing what it is that we were able to deliver. Please be assured that I will take the liberty of forwarding your appreciation to all concerned so that we are all aware of your comments.With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Ha Long.Sincerely,
by A verified traveler
잊지 못 할 하롱에서의 추억
Posted 22 Jun 2024 on Hotels하노이에 친구가족이 와서 다함께 놀러간 하롱베이. 그 곳에서 숙소의 편안함과 직원들의 친절함에 잊지못 할 여행이 되었습니다. 저녁 뷔페 메뉴가 프론트 데스크 직원의 말과 달라 불만이 있었는데, 식당 직원이 기분 언짢지 않게 잘 처리해 주셨습니다. 수영장도 아이들하고 재미있게 잘 놀고, 구명조끼와 튜브도 구비되어 있어서 너무 좋았습니다. 그리고 무엇보다 플라밍고 리조트의 불청결함에 너무 실망한 찰나에 오크우드 하 롱 숙소의 청결함에 너무 만족스러웠습니다. 앞으로 하노이에서 자주 하롱에 놀러가게 될 거 같은데, 그때마다 잊지않고 오크우드 하 롱 꼭 이용할 예정입니다. 뜻깊은 추억을 만들어 주어서 감사합니다.
Comment from Hotel Management
22 Jun 2024 by Remco Christiaan Vaastra General Manager, Hotel Management
Dear Ms. Youngseo,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experience regarding recent stay at our property.Reading your review warms our hearts and motivates us to strive to go above and beyond what we are doing. Your kind words captured the essence of the unforgettable experience we aim to create for our guests at Oakwood Ha Long. Hope that the hospitality of our wonderful people could make you feel so at home. Ms. Youngseo, thank you so much for being our guests and for your enthusiastic recommendation about us. We eagerly await your return to create more treasured memories at Oakwood Halong.Sincerely,
