Ratings based on 4 Verified Reviews
4.0 Room cleanliness
3.2 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible experience
Posted 22 Oct 2018 on HotelsThey did not have room available the night we went. Did not speak english. Get a regular hotel.
Comment from Hotel Management
13 Nov 2018 by Please read the apartment policy before booking, Hotel Management
Dear Se heon Park!
Your booking number is #1055249096 at 1 night on June 28, 2018, I have been trying very hard to contact you since your booking and thanks to Experira for contacting you but not receiving any response. So, I do not know what time you check in, to 11:30 pm on June 28, 2018 you contacted me to check in while the apartment policy I have set up the time chek in from 2:00 pm to 10:30 pm, so I have the right to refuse you check in. Please carefully read the apartment's check-in policy before booking, if you would like to check in sooner or later, please contact the property owner in advance to avoid any inconvenience.
P / s: your booking from 28-06-2018 which until 22-10-2018 i get your reviews
Recommended
for Everyoneby A verified traveler from Ottawa
Great condo reasonably close to town
Posted 11 Jul 2018Check in was a bit eratic as the clean up was not conpleted. Excusable because we had said that we were scheduled to arrive at 5 but we arrived at 4. The lady checking us in was very helpful in making sure that all was Ok. Some construction noise from a neighbour unit was a bit disturbing but this could not be controlled by the owner as it is a condo. Overall a good value for the price. The owner should have written instructions for stove, hot water, tv and wifi and the caulking / grout at the corners of both showers should be cleaned or redone.
Comment from Hotel Management
13 Jul 2018 by Mr Lee, Hotel Management
Thank you for your comments. We will try to improve for better service.
by A verified traveler
Posted 25 Dec 2018
cleaner, living room with view overlooking the sea, the host is very friendly, regularly contact us for help. thanks!
Comment from Hotel Management
12 Jan 2019 by thanks you, Hotel Management
We will try to serve you better
by A verified traveler from Tokyo
Posted 15 Aug 2018
クルージングツアー出発地のアイランドとバイチャイの中心地とのちょうど間にあります。アイランドまではタクシーで10分程度。
部屋は清潔で眺めがよく、寝室、シャワー、トイレが2つあります。
Wi-Fiのパスワードは一部大文字になって記載されてましたが、すべて小文字にしたところ繋がりました。
設備的にはたいした問題でないのですが、鍵についているカードを壁のホルダーに差し込むことで電気がつくようになっています。ですが入室したあとはオートロックではないので、内側からも鍵穴にキーを差し込み鍵をかけなくては、ロックされません。夜に帰ってきた時は、暗闇で鍵をかけてから、ホルダーに差込み電気をつけるという流れです。スマホのライトで鍵穴を照らす必要があります。ここがちょっと不便でした。
近隣の海側は工事中の道路やビルが多いです。散策は北側の市街地がおすすめです。のどかなベトナムの田舎が楽しめます。ただし全域で飲食店はほぼ英語が通じないと思われます。
Comment from Hotel Management
26 Aug 2018 by Hometel Newlife Ha Long, Hotel Management
Thank you for the comments, we will try to improve to serve the better.
