Ratings based on 5 Verified Reviews

4.8 out of 5
5.0 Room cleanliness
5.0 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 21 Nov 2024
Delicious food, great drinks and every member of the crew went beyond to ensure it was a memorable experience.
5 out of 5
by A verified traveler

Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
2 Nov 2023 by Emperor Cruises Legacy Halong Team, Hotel Management
Dear Ms/Mr. Maris!Thank you for sharing your review of your Emperor Cruises Experience in Halong Bay. We are thrilled to hear that your adventure with us was a star-studded one and unlike any other cruise you've been on. As fellow stargazers, we understand the excitement that comes with night cruises specifically designed for stargazing. We're delighted that the clear sky over Halong Bay provided the perfect backdrop for millions of stars, creating a truly magical atmosphere during your journey. It's wonderful to know that the experience lived up to your expectations and left a lasting impression. We're glad you enjoyed the complimentary drinks and snacks on board, as we believe in spoiling our guests with small touches of luxury. Sipping refreshing cocktails and indulging in delicious local snacks while admiring the breathtaking views is indeed a delightful way to enhance your overall experience. Our staff take great pride in their professionalism and knowledge. We're pleased to hear that they shared fascinating stories and interesting facts about the locations you visited, making your trip even more enriching. We strive to provide informative and engaging experiences that showcase the history and significance of each spot in Halong Bay. Additionally, we're delighted that you took part in our sunrise Vovinam sessions on the deck. Practicing this ancient Vietnamese martial art while surrounded by the serene beauty of Halong Bay is truly an unforgettable experience. We're happy to have added that extra touch to your morning routine. Thank you for choosing Emperor Cruises Legacy Halong, and we appreciate your kind words. It was a pleasure to provide you with a unique and memorable adventure, and we hope to have the opportunity to welcome you back for another exceptional experience in the future.
5 out of 5
by A verified traveler from Miami & Paris

Posted 29 Nov 2018
Emperor Cruises ensures your privacy as opposed to other cruises in Halong Bay. With just only 6 cabins to choose from, including 2 Royal Suites located at the front of the boat, you feel right at home on a yacht that is not crowded. The staff is attentive and the experience is a memorable one. The crew needs to work on the food in order to meet more international standards. All in all, a great experience to witness one of wonders of the world. We recommend booking one of the Royal Suites for more privacy and space.
Comment from Hotel Management
5 Dec 2018 by John Pham, Hotel Management
Dear Antoine, Good morning from Bai Tu Long Bay! On behalf of the Emperor whole team, I would like to thank you for your kind remarks as above. It’s people like you who make our special effort worthwhile. I will forward your compliments to all the staff on the cruise; they are the greatest asset of the company. Cruising is all about places, experiences and memories, your review is a great motivation for us to continue to deliver and further enhance the personalized services to ensure that our guests will enjoy every single moment with us. We are going to work our best to upgrade Emperor becoming a better cruise. It’s such a pleasure with us when you have really enjoyed your cruise experience. If you have friends or relatives who want to cruise with us, I do appreciate your recommendations. A luxury standard of service is at the heart of the Emperor Experience (1 night) and Hideaway (2 nights), delivered by the most highly awarded staff at sea. Thank you again for your kind words and we look forward to welcoming you and your family aboard again in Ha Long Bay, Nha Trang Bay, Cat Ba Archipelago or Emperor Expeditions. I am proud to know I’ve been of service in Emperor Cruises Bai Tu Long Bay. If you need anything do not hesitate to contact me or our team. All the best
4 out of 5
by A verified traveler

State Suite Hue

Posted 30 Jan 2020 on Hotels
Les activités assez limitées... Concernant le spa la brochure annonce que tout est inclus dans le prix de la chambre mais ce n’est pas le cas... Seules 15 minutes sont incluses donc pour un massage d’une heure il faut payer 45 minutes soit $45. En ce qui concerne notre réservation pour une State Suite de 50 mètres carrés avec avec un balcon circulaire et 4 baies vitrées 180 degrés nous avons eu une suite différente et inférieure à la prestation achetée! Nous avons demandé à changer cela nous a été refusé bien que la chambre soit disponible! Le lit était très dur qui grinçait...Bref la prestation ne valait pas le prix élevé! Concernant le retour à notre hôtel nous avons été pris en charge d’office par une autre compagnie qui a déposé en priorité tous ses clients dans les différents hôtels à Hanoï et nous étions donc les derniers ce qui a rallongé notre temps de transport d’une heure et demi !!!
5 out of 5
by A verified traveler

Posted 24 Aug 2019
Barco fantástico, de pocas habitaciones. El staff es encantador.