Ratings based on 19 Verified Reviews
4.8 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 4 Apr 2024
Nice and clean hotel. The pool was amazing. The breakfast was one of the best in Vietnam. Highly recommended
Comment from Hotel Management
8 Apr 2024 by Central Luxury Hạ Long Hotel, Hotel Management
Dear Our Valued Guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely,Central Luxury Ha Long Hotel
by A verified traveler
Posted 4 Dec 2023
24h room service is not 24h, it was not available after 10PM. There is no restaurants nearby that are open after 10PM. Hotel staff was not very helpful, but were nice in general. Bed isn't great, but overall room was really good.
by A verified traveler
Posted 4 Jul 2023 on Orbitz
The hotel is beautiful! The view is fantastic! The breakfast buffet was incredible. But, there are a couple things that are weird!
If you get in the beautiful rooftop pool, you’re not allowed to sit in the poolside chairs???
The poolside bar is open till late, but the pool closes at 8:00, so don’t plan on sitting at the pool sipping a cocktail.
The air conditioning units in the room won’t go below 22 degrees Celsius, so if you like to sleep cuddled up under a blanket, forget that.
Comment from Hotel Management
4 Aug 2023 by Central Luxury Hạ Long Hotel, Hotel Management
Dear Mr.DanThank you for your experience and use of our hotel service.On the skybar roof, we ask for your understanding. We do not recommend bringing drinks to sit near the pool in the evening to ensure safety and hygiene.We would like to receive your comments on the temperature of the air conditioner in the room and will improve the service betterHope you will come back to use our hotel in the futureHave a nice dayBest Regard!
by A verified traveler
Posted 26 Jun 2023
by A verified traveler from Pinjarra
Posted 24 Feb 2023
Check in staff were very unhelpful, very little English, wasn't told that restaurant was closed which was very inconvenient seeing hotel was out of town, they did manage to throw some noodles together for me. Room was nice, huge big bed and very clean.
Comment from Hotel Management
24 Feb 2023 by Central Luxury Halong Hotel, Hotel Management
Dear our valued guest,Thank you for taking the time to tell us about your experience. We're delighted to hear that you enjoyed your stay with us. Beside that, we really appreciate your contructive feedback regarding the hotel service as well as hotel staff. We already shared your comment to our hotel manager to improve it immediately.We look forward to welcoming you back soon.Thanks and Best regards,Central Luxury Halong Hotel
by A verified traveler
Posted 31 Dec 2022
Very nice clean hotel. Huge rooms and food was good. It was hard to communicate though because nobody spoke English. There was a very limited amount places to eat near the hotel
Comment from Hotel Management
13 Jan 2023 by Central Luxury Halong Hotel, Hotel Management
Dear our valued guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review, especially about our friendly staff and room conditions. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely, General Manager
by A verified traveler
Posted 4 Dec 2022 on Hotels
Comment from Hotel Management
5 Dec 2022 by Central Luxury Halong Hotel, Hotel Management
Dear our valued guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review, especially about our friendly staff and room conditions. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely, General Manager
by A verified traveler
Posted 16 Nov 2022
by A verified traveler
Posted 12 Oct 2022
A beautiful hotel . A very quiet area most places are closed. Buildings are vacant
It’s hard to find a restaurant in the evening. Good breakfast friendly staff
Comment from Hotel Management
14 Oct 2022 by Central Luxury Halong Hotel, Hotel Management
Dear our valued guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review, especially about our friendly staff and room conditions. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely, General Manager
