Ratings based on 180 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
I did the 1 night cruise and the whole experience was excellent. The administration (Anna) was very friendly and efficient and the logistics for the shuttle were clear. Once on board, the staff were very kind and attentive, the cabin was comfortable and the food was delicious. I enjoyed the excursions, particularly the caves and hiking. Would recommend to others. 5/5
by A verified traveler from Melbourne
Posted 22 Feb 2020
The ship was very clean and the room was well equipped with a shower, bathtub and good tv channels. Our tour guide Thuy was very knowledgeable.
by A verified traveler
Great onboard crew and lovely boat!
Posted 19 Feb 2020 on HotelsJohn and his crew were very warm and welcoming. They made sure we had a good time and enjoyed our time out on Ha Long Bay. Our activities guide, Thuy, was great. She took the group on the two island excursions off the boat.
The food onboard was delicious. We got a room with a balcony. Very relaxing as we enjoyed the view.
by A verified traveler
Posted 12 Feb 2020 on Hotels
by A verified traveler
Excellent
Posted 11 Feb 2020 on HotelsThe shuttle came to my accommodation in Hanoi and was comfy enough. The activities were fun: taichi, making spring rolls, kayaking, and climbing up the cliff with a bit of beaching. The foods were all good. Plus, our guide was Robert and he guided well talking about vietnamese food, culture and stuff. He made the friendly atmosphere during the journey with a big smile all the time.
by A verified traveler
Posted 12 Jan 2020 on Hotels
by A verified traveler
Comfortable introduction to Halong Bay
Posted 8 Jan 2020 on HotelsComfortable trip to Halong Bay on a ship in good modern condition. Staff was friendly all around and food was of good quality.
Unfortunately you only find out your cabin at boarding, as engine room noise various significantly depending on cabin location, e.g. lower deck. Luckily the engines are switched off at night when the ship is at anchor close to TiTop Island. The schedule is relatively tight but all excursions were worthwhile and should not be missed.
Booking a 2nd night makes little sense as one only repeats the same course as on day one, but so far there seem to be no dedicated 2-night cruises. Overall the service and quality of the cruise reflect the relatively higher price, but it is worth it.
by A verified traveler
3 star experience
Posted 26 Dec 2019 on HotelsThe boat seemed a bit run down. We went on the Premier cruise but we saw another Alisa boat which looked newer (from the outside anyway). There was a leek in the bathroom, the spa bath was very small, toilet seat was wobbly, bed was too hard. But it had all the essentials albeit, quite basic. The activities were good and so was the food! Main thing was kids enjoyed themselves
by A verified traveler
Posted 21 Dec 2019
I expected more for more than USD350 trip. It was good but expensive. You need to pay extra to get to ha long bay - usd 170
by A verified traveler
Posted 12 Dec 2019 on Hotels
