Ratings based on 988 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Nice in a reasonable price
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Xiuyan,Thank you for your feedback! We're pleased to hear that you found your stay enjoyable and reasonably priced. Providing good value for our guests is a top priority, and we’re glad we met your expectations. We hope to welcome you back soon for another comfortable and affordable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Excellent
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear CARLOS,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
The water did not get hot to take a shower, it was dirty and need updating. Informed front desk and they didn’t care
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear FRAN,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager
by A verified traveler from Santa Ana
Posted 1 Nov 2024
The entire room was outdated, it didn’t seem clean and the shower was difficult to turn on.
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Karina,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the fantastic review! We’re delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we can’t wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
The stay is what you paid for is you’re just looking for a cheap place to stay. The bed was comfortable but the room was questionable. It was not the most clean and the shower was kinda broken, water pressure was low too; took about 5 mins to turn it on or off. The staff was nice though.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Maria,Thank you for your kind feedback. We’re glad to hear you found the bed comfortable and appreciated our staff's friendliness. However, we apologize for the cleanliness issues and the problems with the shower and water pressure you encountered during your stay. These concerns are not reflective of our standards, and we will address them with our maintenance team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
It wasn't as clean
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Eva,Thank you for sharing your feedback with us. Cleanliness is a priority, and we're sorry we missed the mark during your stay. Your comments help us identify areas where we can improve, and we'll be addressing this with our housekeeping team to ensure higher standards moving forward. We’d love the chance to welcome you back for a much-improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
I did not like the fact that the first thing I look for in a hotel is a hot tub. I was told this hotel had a hot tub. It did not.
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear sally,We apologize for the confusion regarding the hot tub availability. We understand how important specific amenities like this are for our guests, and we're sorry we didn’t meet your expectations. Moving forward, we'll review our listing information to ensure accuracy. We hope you'll give us another chance to provide a better experience during your next visit, and we appreciate your understanding as we work to improve our communication.Sincerely, Hotel Manager
by A verified traveler from Lakewood
Posted 18 Oct 2024
Clean, reasonable price, convient to Korean stores, dining nearby.
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Dear Duane,Thank you for your feedback! We're glad to hear that you found our hotel clean, reasonably priced, and conveniently located near Korean stores and dining options. It's great to know that our location added to your overall experience. We appreciate your feedback and hope to welcome you back for another comfortable stay soon!Sincerely, Hotel Manager
