Ratings based on 686 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from LOXAHATCHEE
Posted 30 Oct 2024
Staff did everything possible to.make sure we were good.
Comment from Hotel Management
2 Nov 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We are so happy to hear you enjoyed your stay with us Jakima! We hope to welcome you back the next time you are in the Duluth area!
by A verified traveler
Posted 21 Oct 2024
Room was clean and comfortable. Front desk service is good. Plenty of parking and easy to get to. Only problem was no hot water during the day, just mornings (as far as I could tell), just barely warm if you need to shower during the day.
Comment from Hotel Management
2 Nov 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We appreciate you taking the time to submit your honest feedback Jack. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest experience you deserve!
by A verified traveler
Posted 9 Sep 2024
Comfortable and clean. Accomodations were centrally located with well kept grounds. The room was ADA compliant. Only issue was late night fire alarm went off due to cooking in on of the rooms and it took quite a while for the alarm to be terminated. Will return for any future stays.
Comment from Hotel Management
13 Sep 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We appreciate you taking the time to submit your honest feedback Antranette. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest experience you deserve!
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We are so happy to hear you enjoyed your stay with us Kevin! We hope to welcome you back the next time you are in the Duluth area!
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We appreciate you taking the time to submit your honest feedback Dennell. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest experience you deserve!
by A verified traveler
Posted 27 Aug 2024
Clean and friendly staff
Comment from Hotel Management
3 Sep 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We appreciate you taking the time to submit your review Ebony! On behalf of the entire team here at Residence Inn Atlanta Gwinnett Place, we look forward to seeing you again!
by A verified traveler
Clean but dull breakfast
Posted 26 Aug 2024 on HotelsStaff was excellent. Property was a bit run down. Breakfast was mediocre at best.
Comment from Hotel Management
3 Sep 2024 by Residence Inn ATL Gwinnett Place, Hotel Management
We are so happy to hear you enjoyed your stay with us Patrick! We appreciate you letting us know your thoughts on what we can improve. We hope to welcome you back the next time you are in the Duluth area!
by A verified traveler
Posted 23 Aug 2024 on Hotels
The property i stayed at was average it can be unsafe at times we had a very unpleasant experience I will not return front desk management needs to take some classes on how to resolve issues with the guest very rude and unhelpful.
Comment from Hotel Management
24 Aug 2024 by Residence Inn ATL Duluth/Gwinnett Place, Hotel Management
Thank you for taking the time to share your experience here at Residence Inn Atlanta Gwinnett Place. We appreciate you bringing your concerns to our attention. Please accept our sincerest apology for not meeting your expectations during your stay with us. Feedback such as this is used for ongoing training and performance improvement within our Team. We hope you will continue to stay with Marriott.
by A verified traveler
Posted 23 Aug 2024
I didn't have any problems. The staff is wonderful!
Comment from Hotel Management
24 Aug 2024 by Residence Inn ATL Duluth/Gwinnett Place, Hotel Management
Brenda, thank you for sharing your recent stay here at Residence Inn Atlanta Gwinnett Place. We're pleased to hear of your overall impression with our facility. We look forward to welcoming you again.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Residence Inn ATL Duluth/Gwinnett Place, Hotel Management
We are so happy to hear you enjoyed your stay with us Ronda! We hope to welcome you back the next time you are in the Duluth area!
