Ratings based on 61 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Total chaos. I paid for two nights when I checked in, but was told that I had to check out after only one nights. After I provided proof that I had a reservation for two nights, I was allowed to stay for the second night. Then after the second night, I was first told that I had to check out and re-check in and change rooms. Then after I was packed and ready to check out/in, I was told that they were trying to allow me to stay in the same room. The facility is charmingly rundown. Some other issues. No hot water in the shower. The restaurant waitstaff "accused" me of being a freeloader. Etc.
by A verified traveler
Posted 22 Oct 2024
Amazing staff
Comment from Hotel Management
22 Nov 2024 by Tanika Taneja, Hotel Management
Dear Guest,Greetings from Taj Usha Kiran Palace!Thank you for your positive review. We appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience.Your generous praise of services is very inspiring and will encourage the team to do even better. We assure you of our best service and attention at all times.Kind regards,Tanika TanejaGeneral ManagerTaj Usha Kiran Palace, Gwalior
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
22 Nov 2024 by Tanika Taneja, Hotel Management
Dear Guest,Greetings from Taj Usha Kiran Palace!Thank you for your positive review. We appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience.Your generous praise of services is very inspiring and will encourage the team to do even better. We assure you of our best service and attention at all times.Kind regards,Tanika TanejaGeneral ManagerTaj Usha Kiran Palace, Gwalior
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
22 Nov 2024 by Tanika Taneja, Hotel Management
Dear Guest,Greetings from Taj Usha Kiran Palace!Thank you for your positive review. We appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience.Your generous praise of services is very inspiring and will encourage the team to do even better. We assure you of our best service and attention at all times.Kind regards,Tanika TanejaGeneral ManagerTaj Usha Kiran Palace, Gwalior
by A verified traveler
Posted 4 Feb 2024
Beautiful palace property. Taj hospitality as always is impeccable.
Comment from Hotel Management
22 Nov 2024 by Tanika Taneja, Hotel Management
Dear Guest,Greetings from Taj Usha Kiran Palace!Thank you for your positive review. We appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience.Your generous praise of services is very inspiring and will encourage the team to do even better. We assure you of our best service and attention at all times.Kind regards,Tanika TanejaGeneral ManagerTaj Usha Kiran Palace, Gwalior
by A verified traveler
Posted 29 Dec 2023 on Hotels
Amazing stay memorable
Except the bath rooms need exast fans
Comment from Hotel Management
22 Nov 2024 by Tanika Taneja, Hotel Management
Dear Guest,Greetings from Taj Usha Kiran Palace!Thank you for your positive review. We appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience.Your generous praise of services is very inspiring and will encourage the team to do even better. We assure you of our best service and attention at all times.Kind regards,Tanika TanejaGeneral ManagerTaj Usha Kiran Palace, Gwalior
by A verified traveler
Posted 22 Mar 2022
Amazing experience
Comment from Hotel Management
22 Nov 2024 by Tanika Taneja, Hotel Management
Dear Guest,Greetings from Taj Usha Kiran Palace!Thank you for your positive review. We appreciate your time to post feedback of your experience. We are delighted to read that you had a pleasant experience.Your generous praise of services is very inspiring and will encourage the team to do even better. We assure you of our best service and attention at all times.Kind regards,Tanika TanejaGeneral ManagerTaj Usha Kiran Palace, Gwalior
by A verified traveler
Posted 6 Mar 2022 on Hotels
Comment from Hotel Management
14 Mar 2022 by Taj Usha Kiran Palace, Hotel Management
Dear Guest,
Greetings from Taj Usha Kiran Palace!
Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services.
We are pleased to note that overall you had an excellent stay with us. I have shared your feedback with my entire team, who will further be inspired in offering you an exceptional experience during your future visits.
Thank you once again for your feedback, we value your patronage and look forward to a long relationship.
Warm Regards,
Taj Usha Kiran Palace
Jayendraganj, Lashkar
Gwalior-474009 Madhya Pradesh, India
by A verified traveler
Posted 2 Jan 2022
Quality of service par excellence and Yogesh really helped us with building a meaningful itinerary on places to visit. Thanks for giving us a wonderful experience.
Comment from Hotel Management
8 Jan 2022 by Taj Usha Kiran Palace, Hotel Management
Dear Guest,
Greetings from Taj Usha Kiran Palace!
Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services. We are pleased to note that overall you had an excellent experience with us. I have shared your feedback with my entire team, who will further be inspired in offering you an exceptional experience during your future visits. Thank you once again for your feedback, we value your patronage and look forward to a long relationship. Warm Regards,
Taj Usha Kiran Palace
Jayendraganj, Lashkar, Gwalior
by A verified traveler
Posted 5 Dec 2021 on Hotels
Comment from Hotel Management
19 Dec 2021 by Taj Usha Kiran Palace, Hotel Management
Dear Guest,
Greetings from Taj Usha Kiran Palace!
Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services.
We are pleased to note that overall you had an excellent experience with us. I have shared your feedback with my entire team, who will further be inspired in offering you an exceptional experience during your future visits.
Thank you once again for your feedback, we value your patronage and look forward to a long relationship.
Warm Regards,
Taj Usha Kiran Palace
Jayendraganj, Lashkar, Gwalior
