Ratings based on 26 Verified Reviews

4.2 out of 5
73% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Mar 2024
2 out of 5
by A verified traveler

Posted 13 Mar 2024
The Rooms are tiny and smelly and dated. Requested to change room as was staying for a whole week and they asked for more money. Other guest that arrived later had better rooms. Reception staff is out to grouch you for money at every request. Had confirmed booking from expedia and was told they did not have the booking and it was cancelled- where in the desk clerk the night before confirmed that the room was booked for the extra night. No natural light- windows facing the next building wall 2 feet away. Breakfast buffet was the same for 7 straight days- no change in the food variety. Will not recommend for stay.
5 out of 5
by A verified traveler

Posted 24 Aug 2023
Staff provided incredible service. Hotel is next to a nice park. Very clean.
Comment from Hotel Management
26 Aug 2023 by Enayet, Hotel Management
Dear Guest, Greetings From Hotel Lake Castle !!!! I would like to thank you for your wonderful praises of our hotel and our services. Thank you for your kind Excellent review. We hope our great service will bring you back to us again. Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us. We look forward to seeing you again in future at the Hotel Lake Castle. SincerelyFront Office Dept.
5 out of 5
by A verified traveler

Posted 24 Dec 2021
Very friendly & helpful staff indeed.
Comment from Hotel Management
29 Dec 2021 by Enayet Ullah, Hotel Management
Dear Sir, Thanks for your excellent review. we will convey your comments to our all staff. Thank you very much for staying with us.
5 out of 5
by A verified traveler

Posted 31 Dec 2019
Comment from Hotel Management
5 Jan 2020 by Front Office, Hotel Management
Dear Sir, Thanks for Excellent Reviews us.
4 out of 5
by A verified traveler

Great service and location, will come back.

Posted 11 Jun 2019 on Hotels
Great location and excellent service. All staff from porter, security, front desk to restaurant staff very nice, friendly and helpful. Thanks to Faruk and the manager, I was offered extended use of a room to have a shower before my flight. Excellent internet connection. I will certainly come to stay here in my next business trip.
Comment from Hotel Management
11 Jun 2019 by Enayet, Hotel Management
Dear Ms. Jenny, Greetings From Hotel Lake Castle !!!! I would like to thank you for your wonderful praises of our hotel and our services. Thank you for your kind review. We hope our great service will bring you back to us again. we strive to make a difference with the highest level of customization we can offer on all our services. Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us. We look forward to seeing you again in future at the Hotel Lake Castle. Sincerely
4 out of 5
by A verified traveler from Orlando, FL USA

Posted 8 May 2019
The hotel past its prime and is dated by western standards. But, having stayed in a number of places in Dhaka, this has become my favorite for value and accommodation. The upgrade to a large suite is modest. The bedroom is very large with a sitting area, desk area, large closet and queen bed. There are a number of electrical outlets that allow for USA plugs. The rest room is adequate and dated. Water is warm, not hot. But since Bangladesh is hot and humid, the water temp is refreshing. The large living room is wonderful with dining table, couch, and comfy chairs. AC in each room is excellent.
Comment from Hotel Management
8 May 2019 by Enayet, Hotel Management
Dear Mr. William, Greetings From Hotel Lake Castle !!!! I would like to thank you for your wonderful praises of our hotel and our services. Thank you for your kind review. We hope our great service will bring you back to us again. we strive to make a difference with the highest level of customization we can offer on all our services. Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us. We look forward to seeing you again in future at the Hotel Lake Castle. Sincerely
5 out of 5
by A verified traveler

Posted 21 Mar 2019
Great stay-- basic and clean rooms in a secure area in Dhaka
Comment from Hotel Management
22 Mar 2019 by Enayet, Hotel Management
Dear Guest, Greetings from Hotel Lake Castle !!!! I would like to thank you for your wonderful praises of our hotel and our services. Thank you for your kind review. We hope our great service will bring you back to us again. we strive to make a difference with the highest level of customization we can offer on all our services. Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us. We look forward to seeing you again in future at the Hotel Lake Castle. Sincerely,
5 out of 5
by A verified traveler

Lovely little hotel

Posted 4 Mar 2019 on Hotels
This was a lovely small hotel. The rooms were very clean with welcome drinks, fresh water and fresh fruit in the room upon arrival. The breakfast was quite good with plenty of options for vegetarian diet. The neighborhood is very nice. Across the street is a walking park that also has a playground and lovely garden. The street is quiet and also very close to a Main Street where many restaurants can be found. I am so glad I chose this hotel over a larger chain.
Comment from Hotel Management
6 Mar 2019 by Enayet, Hotel Management
Dear Sirs, Greetings from Hotel Lake Castle!!!! On behalf of the entire Hotel Lake Castle team, I would like to thank you for your wonderful praises of our hotel and our services. As a boutique hotel of 107 rooms, we strive to make a difference with the highest level of customization we can offer on all our services. Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us. Thank you once again for your kind review. We look forward to seeing you again in future at the Hotel Lake Castle. Until then, please take care. Sincerely,
4 out of 5
by A verified traveler

Posted 22 Jan 2019 on Hotels
Nice Ambiance of Hotel & Room. Park in front of Hotel makes it good for morning walk. Airport pickup through hotel shuttle is time consuming hence better to us Ubar Taxi if you don't want to wait for other passengars.
Comment from Hotel Management
22 Jan 2019 by Enayet, Hotel Management
Dear Sir, Greetings from Hotel Lake Castle!!!! On behalf of the entire Hotel Lake Castle team, I would like to thank you for your wonderful praises of our hotel and our services. As a boutique hotel of 107 rooms, we strive to make a difference with the highest level of customization we can offer on all our services. Your review remains as a reflection of the effort we put to make our guests happy and looking forward to coming back to stay with us. Thank you once again for your kind review. We look forward to seeing you again in future at the Hotel Lake Castle. Until then, Please take care. Sincerely, Enayet Asst. Front Office Manager
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