Ratings based on 368 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!
by A verified traveler from Los Altos Hills
Posted 2 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Online Sales Manager, Hotel Management
Dear guests, thank you very much for choosing Sheraton Guilin Hotel and giving us a favorable review. We adhere to the service concept of customer first, and are committed to providing guests with warm, friendly, meticulous and thoughtful service, and make guests feel at home. We are very glad that you have had a pleasant and wonderful time in the hotel. Thank you again for your support and affirmation. We sincerely look forward to your coming again with your family and friends!
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!
by A verified traveler
Posted 3 Jun 2024
Excellent location, kind staff, clean, comfortable bed, good leisure facilities.
Comment from Hotel Management
4 Jun 2024 by Online Sales Manager, Hotel Management
Dear guest, welcome to Sheraton Guilin Hotel. The hotel is located in the city center, beside the beautiful Lijiang River. Enjoy the beautiful scenery of Guilin mountains and rivers during your stay. The famous scenic spots around are within walking distance, Lijiang River Scenic spot, Elephant Trunk Mountain Scenic Area (Guilin City Seal), Two rivers and four Lakes Scenic spot, Sun and Moon Twin Towers, Zhengyang Pedestrian Street, etc. are near the hotel, convenient transportation, is the best choice for family and friends to travel and stay freely. Not only that, the hotel has completed a comprehensive renovation, the new Guilin Sheraton is more fashionable and comfortable, committed to creating a comfortable stay experience for every guest. At the same time, our breakfast according to the brand standard to provide a variety of Chinese and Western meals, and combined with Guilin characteristics, the launch of local food, especially the famous Guilin rice noodles, so that you can not leave home, that is to enjoy authentic food. Good reviews is from you, we're glad to satisfy you, we will continue to progress, bring better service and quality to each guest. We look forward to your next visit in the beautiful Guilin!
by A verified traveler
Posted 18 May 2024 on Hotels
The hotel is old and the water pressure is very low, making it difficult to take shower.Breakfast and dinners are average.
Comment from Hotel Management
20 May 2024 by online sales, Hotel Management
Dear guest, welcome to Sheraton Guilin Hotel. The hotel is located in the city center, beside the beautiful Lijiang River. Enjoy the beautiful scenery of Guilin mountains and rivers during your stay. The famous scenic spots around are within walking distance, Lijiang River Scenic spot, Elephant Trunk Mountain Scenic Area (Guilin City Seal), Two rivers and four Lakes Scenic spot, Sun and Moon Twin Towers, Zhengyang Pedestrian Street, etc. are near the hotel, convenient transportation, is the best choice for family and friends to travel and stay freely. Not only that, the hotel has completed a comprehensive renovation, the new Guilin Sheraton is more fashionable and comfortable, committed to creating a comfortable stay experience for every guest. At the same time, our breakfast according to the brand standard to provide a variety of Chinese and Western meals, and combined with Guilin characteristics, the launch of local food, especially the famous Guilin rice noodles, so that you can not leave home, that is to enjoy authentic food.We value guest reviews very much. Every review is an opportunity for us to improve. We will closely follow up your questions to improve. We hope that in the near future, the new Sheraton Guilin can serve you again and make you feel at home! Wish you a happy life!
by A verified traveler
Posted 16 May 2024
Best staff ever. Great and clean hotel. Will definitely be back for my next stay.
Comment from Hotel Management
17 May 2024 by Online Sales Manager, Hotel Management
Dear guests, thank you very much for choosing Sheraton Guilin Hotel and giving us a favorable review. We adhere to the service concept of customer first, and are committed to providing guests with warm, friendly, meticulous and thoughtful service, and make guests feel at home. We are very glad that you have had a pleasant and wonderful time in the hotel. Thank you again for your support and affirmation. We sincerely look forward to your coming again with your family and friends!
by A verified traveler
Posted 28 Apr 2024
Good, comfortable hotel with plenty of space. Great breakfast with lots of options. The only negative was that the room smelled like cigarettes which was annoying.
Comment from Hotel Management
29 Apr 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and taking the time to share your experience with us. We value guest reviews very much. Every review is an opportunity for us to improve. We will closely follow up your questions to improve. We hope that in the near future, the new Sheraton Guilin can serve you again and make you feel at home! Wish you a happy life!
by A verified traveler
Posted 24 Jan 2024
First time in Guilin and this hotel has offered its best to us. Room was very spacious. Staffs were very helpful which made our stay even better. Minute walk to 步行街 with lots of shops and dining option. Will definitely book again.
Comment from Hotel Management
25 Jan 2024 by Online Sales Manager, Hotel Management
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!
by A verified traveler
Solid 4 star
Posted 16 Jan 2024 on HotelsGood hotel and good location.
Comment from Hotel Management
18 Jan 2024 by Online Sales Manager, Hotel Management
Dear guest, welcome to Sheraton Guilin Hotel. The hotel is located in the city center, beside the beautiful Lijiang River. Enjoy the beautiful scenery of Guilin mountains and rivers during your stay. The famous scenic spots around are within walking distance, Lijiang River Scenic spot, Elephant Trunk Mountain Scenic Area (Guilin City Seal), Two rivers and four Lakes Scenic spot, Sun and Moon Twin Towers, Zhengyang Pedestrian Street, etc. are near the hotel, convenient transportation, is the best choice for family and friends to travel and stay freely. Not only that, the hotel has completed a comprehensive renovation, the new Guilin Sheraton is more fashionable and comfortable, committed to creating a comfortable stay experience for every guest. At the same time, our breakfast according to the brand standard to provide a variety of Chinese and Western meals, and combined with Guilin characteristics, the launch of local food, especially the famous Guilin rice noodles, so that you can not leave home, that is to enjoy authentic food. Good reviews is from you, we're glad to satisfy you, we will continue to progress, bring better service and quality to each guest. We look forward to your next visit in the beautiful Guilin!
