Ratings based on 138 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2024
Amazing doesn’t even get you half way! This is an incredible hidden gem in Guilin. Nestled in the middle of the botanical gardens, this hotel is perfect! 10 stars! The staff is warm and welcoming and incredibly friendly and helpful, even for the non-Chinese speaking guests. The staff went above and beyond at every turn. This is a must stay if you get the chance. The rooms are huge the bed and pillows incredibly comfortable. I haven’t slept this well in years. The included breakfast was delicious, they have a pool and a pool table, table tennis and a billiards table as well. Laundry machines which are free for guests. They have it all.
Comment from Hotel Management
14 Jul 2024 by Ysza, Hotel Management
Dear guests, your praise is like a ray of warm sunshine, illuminating the atrium of every one of us. We would like to thank you for your overall positive comments about our hotel, from the comfort of the room to the peace of the night, the delicious breakfast and the attentive service. We know that a comfortable room is a warm harbor during the journey, so we insist on cleaning it carefully every day to ensure that every item is as clean as new, so that you can have a sweet dream every night. Your recognition is the greatest encouragement to us. We will use this as our motivation to continue to strive for excellence and ensure that every guest will have a wonderful memory every time they stay. Thank you again for your review and we look forward to welcoming you back in the near future to continue to provide you with an unparalleled stay. Please feel free to let us know if you have any needs or suggestions for future trips. We will be happy to assist you. I wish you a happy life and a pleasant journey!
by A verified traveler
Lovely botanical park setting
Posted 26 May 2024 on HotelsLovely big spacious room in park setting with attentive service. On arrival, the access to this hotel is a little confusing to English speakers as it’s inside the park and GPS is not accurate. Taxi driver dropped us at shopping mall next door.
Comment from Hotel Management
28 May 2024 by 前台, Hotel Management
Distinguished guests, hello! First of all, we sincerely apologize for the difficulty you had in finding the location of the hotel. We understand that an easy to find location is crucial to your stay experience. To compensate for this inconvenience, we are looking at providing more visible signage on the Maps app and optimizing our navigation instructions. In the meantime, if you need help with your next stay or have any questions, please feel free to contact our customer service and we will do our best to assist. We will also strengthen our hotel staff's English ability training to provide you with better service! Once again for the inconvenience caused to you to apologize, look forward to your next visit, I wish you a happy life!
by A verified traveler
Overall satisfactory
Posted 18 Nov 2019 on HotelsOverall a lovely hotel, but no light at night. Need a torch to walk back to my room after dinner in the hotel restaurant.
Comment from Hotel Management
13 Dec 2019 by SUXI, Hotel Management
非常感谢您的点评，非常抱歉让您感受了一次夜的黑，我们酒店园区有灯。只是灯光比较温和，想给客人提供一个更加浪漫的气氛~~~~期待您再次光临！
by A verified traveler
Posted 10 Oct 2019
This is a traditional Chinese hotel with classic furnishings. It is in the center of a beautiful park/ garden which is amazing to explore. Directly on the grounds is a inspiring Koi pond. The staff is wonderful and seemed to understand our limited Mandarin. This hotel is extremely affordable and great value for the money. We highly recommend this hotel if you are looking for a peaceful very comfortable affordable stay in beautiful Guilin.
by A verified traveler
Magical Oasis
Posted 6 May 2019 on HotelsBeautiful Hotel with classic Chinese architecture. Inside a botanical garden this seems an oasis in a dessert. Chinese cities seem to always be crowded, noisy and overwhelming. So this hotel gives a peaceful break to the craziness of a Chinese vacation. The grounds are beautiful and the rooms are clean and comfortable. The bathrooms are nicely renovated. The restaurant is very good. It is true the front desk staff do not speak English, but With the use of technology, they helped us every step of the way. They organized all of our tours and transfers. I fell in love with Guilin in part for this hotel. I would highly recommend it and I am even considering going back to have my husband experience the city and a hotel
Comment from Hotel Management
13 Jun 2019 by momi, Hotel Management
Thank you for your recognition of the hotel, welcome to stay again!May you and your family have a good mood every day!
by A verified traveler
Posted 15 Dec 2018
by A verified traveler
Posted 28 Sep 2018
It is in a very beautiful park which provides peace and tranquility; a very rare occurrence in this country. The breakfast was fine if you went early but was not kept warm or replaced for a later breakfast.
by A verified traveler
Great first stay in Guilin
Posted 30 Aug 2018 on HotelsBeautiful setting. Comfortable, classically decorated rooms. Since it's located in the middle of a botanical garden/park, great nature walks just outside the hotel. Highly recommended if you don't mind staying far from the city center.
Breakfast was OK. The one time we had dinner at the hotel restaurant, it was OK, but not great. We found much better food outside the hotel.
by A verified traveler
Posted 30 Jul 2018
by A verified traveler
Posted 21 Jun 2018
