Ratings based on 38 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2020
Amazing staff that would do anything to help and an unbeatable location. Rooms were incredible (and always somehow smelt terrific) and breakfast was not perfect but a good effort.
Didn't give a perfect score because the WiFi was very hit and miss (more miss than hit), rooms sometimes got incredibly cold and were a bit odd. For example, the lightswitch was nowhere near the bed which is really strange for a hotel. Also, the room had a kettle but zero tea making facilities - was I supposed to drink hot water? For a tea house I had very little tea.
However I would totally stay here again. The pro's outweight the cons and I doubt theres a better hotel in the area.
Comment from Hotel Management
7 Jan 2020 by Sabrina, Hotel Management
Dear Friends,
Thank you very much for choosing to stay at Aroma tea house like our hotel and staff,We upgraded all the rooms last month,We are very sorry to see that we failed to make your stay as perfect as your expectation .
As for breakfast, we have already talk with the restaurant how to improve our breakfast. Because our hotel only have 22 rooms are not many guests, we have prepared some simple buffets that combine Chinese and Western food,We are also very sorry about the network problem. Sometimes the signal is very good, sometimes it may be very slow, but sometimes according to the mobile phone brand, we also gave feedback to the neIn general, the hotel rooms are equipped with boiling kettles for boiling water. In fact, our hotel provides tea free of charge, but because the room is not suitable for storage, we didn't put it in the room. It's our staff's fault that we didn't provide it to you in time. We are very sorry.
Thank you for your feedback, we will do better and look forward to your next stay。
by A verified traveler
Posted 9 Oct 2019
Absolutely amazing hotel great views over the lake to the hills especially from breakfast. The staff were so helpful booking us on trips recommending what would work. Even pointing out one trip may not be ideal due to the Chinese holiday so you can tell they are impartial.
They arranged drivers for us to and from the hotel greeted us from the cab we had the greatest entry to China. They even put out flowers and fruit out for us as we were celebrating our anniversary which was so sweet.
The location was also awesome we loved guilin you are a few minutes from the pagodas and cross the lake and you are at the most beautiful shopping streets in traditional Chinese buildings. You are an easy walk from any hills you want to climb and the Palace as well. You are also right by the night Market and bigger shopping streets are behind you. In terms of food and drink you are surrounded by well ranked restaurants but we didn't try them all just one mela at an Indian. There were loads of really welcoming bars just by the hotel as well which we were sadly too jet lagged to try but the area felt very welcoming to tourists and geared to deal with English speakers which was great!
Thanks,
Debbie
Comment from Hotel Management
28 Nov 2019 by Sabrina, Hotel Management
Dear Friends, Thank you very much for your kind words! We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay and our service. Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. Besides, breakfast at our restaurant enjoy a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, and we provide such services accordingly. It's our responsibility to do everything to make your stay smoothly. We appreciate your time and patience to write down this review for us. Your recommendation means a lot to us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. All the best for you Aroma Tea House
by A verified traveler
Posted 25 Sep 2019 on Ebookers
Comment from Hotel Management
2 Oct 2019 by Sabrina, Hotel Management
Dear Friends, Thank you very much to stay with us,We do our best to serve all guests at our hotel Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. Besides, breakfast at our restaurant enjoy a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, We appreciate your time and patience to write down this review for us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. Best Regads Aroma Tea House
by A verified traveler
Posted 14 Jun 2019
Comment from Hotel Management
16 Jul 2019 by Sabrina, Hotel Management
Dear friends,
Thank you very much for your kind words! We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay and our service. Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. Besides, breakfast at our restaurant enjoy a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, and we provide such services accordingly.
It's our responsibility to do everything to make your stay smoothly. We appreciate your time and patience to write down this review for us. Your recommendation means a lot to us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time.
Best Regards
by A verified traveler
Posted 27 May 2019 on Hotels
Comment from Hotel Management
1 Aug 2019 by Rsoe, Hotel Management
Thank you very much for choosing to stay at Aroma tea house. We are very sorry to see that we failed to make your stay as perfect as your expectation . We also realized that it is a problem of insufficient service and attention. We have a vacation assistance team will provide personal butler service for 24 hours， we also guide the guests to visit Rong Lake and Shan Lake every night 19:30-20:30。Aroma tea house aimed at adhere to the inheritance, development of Chinese traditional culture. It has been encouraging us from the past to the future. Thanks for your support and look forward to your arrival again！
by A verified traveler
Will come back
Posted 17 May 2019 on HotelsAmazing views and service but a bit difficult to get around for eateries. Buffet had a good selection and hotel was very clean. Will definitely consider returning
Comment from Hotel Management
13 Jun 2019 by Sabrina, Hotel Management
Dear Vivian :
Thank you very much for your kind words! We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay and our service. Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. Besides, we also serve diners at our restaurant with a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, and we provide such services accordingly.It's our responsibility to do everything to make your stay smoothly .We appreciate your time and patience to write down this review for us. Your recommendation means a lot to us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time.
Warm Regards
Aroma Tea House
by A verified traveler from Whitefish Montana
Posted 2 Apr 2019
Beautiful boutique hotel across from pretty walking path around the lake. Great location with eating options nearby.
Comment from Hotel Management
30 Apr 2019 by Lydia, Hotel Management
Dear Friend :
Thank you very much for your kind words! We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay and our service. Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. Besides, diners at our restaurant enjoy a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, and we provide such services accordingly.
It's our responsibility to do everything to make your stay smoothly. We appreciate your time and patience to write down this review for us. Your recommendation means a lot to us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time.
Best Regards,
Aroma Tea House
by A verified traveler
Great boutique hotel
Posted 12 Mar 2019 on HotelsWarm and caring service. Front desk speaks great English and eager to provide assistance, including booking English speaking tours. Breakfast is great, noodles excellent. View is fantastic facing lake; walking distance downtown. Small boutique hotel like family. Already recommended to friends and family.
Comment from Hotel Management
14 Mar 2019 by LinLin, Hotel Management
Thank you very much for your kind words! We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay and our service. Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. Besides, diners at our restaurant enjoy a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, and we provide such services accordingly.
It's our responsibility to do everything to make your stay smoothly. We appreciate your time and patience to write down this review for us. Your recommendation means a lot to us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time.
Best,
Aroma Tea House
by A verified traveler
Posted 6 Mar 2019
Cosy and comfortable ambience. Friendly and helpful staff.
Limited breakfast spread.
Comment from Hotel Management
12 Mar 2019 by Aroma tea house, Hotel Management
Dear guest ,
Dear guest, First of all , thanks very much for your review. We were happy to see that you give us the comment. We are a small hotel with only 22 rooms, so we do provide a sample breakfast. We will try our best to arrange more. Yes we offer the breakfast as buffet, we have Chinese style food (Guilin rice noodles), also we offer the western style food ( bacon, egg, sausage, toast and so on ). we would like to make sure everyone have a good stay with us, if you want to eat some other food for breakfast, please let us know, we will prepare for you. During your stay with Aroma tea house , anything problem you have please no hesitate to letting us know. We all the team are working 7:30-24:00 can give you help. Stay with us not only just sleep here, we would like you stay here like stay in your home .Nice view, good service, English-speaking guide , and comfort room will make you have a memorable stay with us. Thanks again for trust us and give us a so nice comment . Just a few mints for you but its a big difference for us. You will always encourage us our team Regards,
Aroma tea house all team member
by A verified traveler
Short stayover
Posted 19 Feb 2019 on HotelsThe reception staff were amazing: very friendly, went out of their way to assist, good English. The hotel looks like it has has some renovations done recently and probably needs a few more, however the character of the place is pleasing. The restaurant had an awesome view over the lake so some great photo opportunities.
The hotel is an older Chinese style, and more than suitable for anyone to stay. Two things disappointed me: no cupboards or drawers so I literally had to live out of my suitcase, and while cups and kettle were supplied there was no tea, coffee or utensils provided - I was given some tea when I asked.
Comment from Hotel Management
23 Feb 2019 by Jenny, Hotel Management
Dear Brian，
Thank you for choosing to stay at Aroma tea hosue ,we are so happy to hear that you like our hotel decoration 、 our staff and our restaurant view. We do our best to serve all guests at our hotel . It's our responsibility to do everything to make your stay smoothly.About the tea ,since we offer many kind of Chinese tea leaf ,not tea bag ,and some of the tea need to be keep in the refrigerator,so we don't offer tea in the room ,if you need to drink tea ,you can ask our reception staff ,we are happy to offer tea to you ,we are sorry that maybe we fotgot to tell you when you check in .About coffee ,since our hotel are famous as Chinese tea ,so we don't offer coffer ,but if you need it ,we can go to our restaurant to bring to you .We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. Best, Aroma Tea House
