Ratings based on 362 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
pet friendly with parking right outside of the room. plenty of green space for the pooch. small town option compared to staying in New Haven. local grocery and dining is a few miles up the road. the "suites" part of it gives you more square footage and a kitchenette, but the kitchen is not stocked with any cookware or silverware or plates. in our room the toilet flush handle was broken.
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Missy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Guilford. I was delighted to read that the pet friendly accommodation, the space of the room and other positive highlights mentioned, resulting in a 4/5 rating. However, your comment regarding the kitchen not being stocked and the broken toilet flush handle was regrettable to read. Please accept our sincerest apologies for the impact these issues had on your stay. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
Property is old, furniture in the unit was super old, ripped couches. They never updated anything. The floor was dirty, it felt like no one ever mopped it
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Diana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Guilford. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the floor, the appearance of the property and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Oct 2024
Honestly wish it was a little cleaner. Like it needs a good detailed clean, and just have the staff keep up with it...
Everything else was great!
Comment from Hotel Management
14 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Darren. The staff and I at the RED ROOF PLUS+ & SUITES GUILFORD appreciate your 3/5 score. However, you indicated that the cleanliness of our hotel was not to your liking. It is our goal to provide a clean and comfortable stay for all our guests, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Nonetheless, it's good to hear that everything else was great.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Olga, We at the RED ROOF PLUS+ & SUITES GUILFORD truly appreciate your scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Roaches in the bathroom...disgusting
Comment from Hotel Management
4 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Thomas,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES GUILFORD. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
I reserved the property 4 days in advance. The 5 hours before I was supposed to check in the hotel called me and said that the room wasn't available and there was no vacancy at the hotel. Expedia's customer service was able to give me an immediate refund and offered to help find another room for me.
Comment from Hotel Management
7 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES GUILFORD. I do apologize for the inconvenience mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
The bathroom wasn’t cleaned. Mold and mildew was very present along with soap scum on the faucet. The bathroom door had animal scratches
Comment from Hotel Management
1 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES GUILFORD. Red Roof sincerely appreciates your comments and we're very sorry your visit did not met your full expectation. You indicated that you were unsatisfied with the cleanliness of the bathroom, issue mentioned with the bathroom door and all the other concerns that you stated. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Guilford and I were happy to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler from Newburgh
Posted 18 Sep 2024
It’s a motel. Check-in confirmed our initial impression when the receptionist asked if we needed a TV. The stairway to the second floor consisted of a steep set of cracked cement stairs so tiny that my shoes struggled to climb. An older person or anyone with stability issues could not reach the second floor. Inside our suite, the horrible review continues. After turning on the air conditioning, which worked well, there was a strange smell we could not identify. Then, I was surprised to find a grasshopper perched upon the bedspread. I removed it and sent it off. The inspection of the space continued with one disgusting discovery after another. The towels were either stained or dirty. Upon looking beneath the pillowcases, you could see apparent blood stains. The bedspread and linens did not appear clean. The furniture was mismatched, old, and disgusting. The remote control to the optional TV was so dirty and sticky that I washed my hands after changing channels. I decided not to turn on the TV in the morning to avoid the remote. The bathroom functioned well, although we found it difficult to survive with a tiny bar of soap that we shuttled back and forth between the shower and the sink. Despite a small kitchen area, we did not open the refrigerator door. We didn’t want to eat anything in that suite. The negative reviews we read are faithful to our experience. After a one-night stay, it is obvious how deceptive the pictures are. They do not reflect reality.
Comment from Hotel Management
20 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Craig,Thank you for writing to us about your recent stay at our hotel Red Roof Inn PLUS+ & Suites Guilford. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management s attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Sep 2024
Asked for extra pillows. Nothing. When questioned they said they were in a closet nothing.
Never responded again.
Floors were absolutely filthy and had to wash our feet multiple times until we decided to wear flip flops.
Not one utensil , bowl , plate pan.
You shouldn’t advertise as having a kitchenette without any thing in it.
Comment from Hotel Management
10 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Brian, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Guilford. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
