Ratings based on 953 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Excellent hotel. Close to all shops, restaurants and GLive center. Service was professional. Rooms highly decorated and very clean. Breakfast staff were helpful and food was very nice. I will be using this hotel again next time i visit Guilford.
Comment from Hotel Management
16 Dec 2024 by C.C, Hotel Management
Dear Susan,Thank you so much for your excellent review! We’re delighted to hear you enjoyed your stay and appreciated our central location, professional service, and beautifully decorated, clean rooms. It’s also wonderful to know that you found our breakfast staff helpful and the food to your liking.We’re thrilled to hear you plan to stay with us again on your next visit to Guildford, we can’t wait to welcome you back for another fantastic experience.Kind Regards.Charlie C.Assistant Night Manager.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Dayo Adesina Guest Relations, Hotel Management
Dear Holly,We are elated you had a great time with us, judging by your wonderful review scores.The entire team look forward to looking after you again.Very warm regards
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Dayo Adesina Guest Relations, Hotel Management
Dear Holly,Thank you for your wonderful review score. We are delighted you had a pleasurable stay with us, and look forward to your return to our property.Very warm regards
by A verified traveler
Posted 11 Dec 2024
Everything was fantastic!
Comment from Hotel Management
11 Dec 2024 by Dayo Adesina Guest Relations, Hotel Management
Dear Maurizio,Thank you for your fantastic review score and comment. We are delighted you had a great time with us, and look forward to your next visit to Guildford.Very warm regards
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by C.C, Hotel Management
Dear Chris,Thank you for taking the time to leave us an amazing score.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.
by A verified traveler
Posted 8 Dec 2024
Great location for G-Live
Comment from Hotel Management
9 Dec 2024 by C.C, Hotel Management
Dear Linda,Thank you for taking the time to leave us a great score.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.
by A verified traveler
Posted 6 Dec 2024
Good quality hotel
Comment from Hotel Management
7 Dec 2024 by C.C, Hotel Management
Dear Terry,Thank you for taking the time to leave us a review.We are delighted to hear you had an amazing stay with us and found our hotel to be good quality.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.
by A verified traveler
Posted 1 Dec 2024
Our AC was broken which left the room really hot and made a horrid noise.
Comment from Hotel Management
1 Dec 2024 by Dayo Adesina Guest Relations, Hotel Management
Dear Lee,Thank you for your feedback. I apologise for the AC problems; I am not sure if this was reported to the front desk, or if a room move was offered. In any case, this should not have happened. Thank you for bringing it our attention; our maintenance team will address.We hope to have the chance to welcome you back for a better guest experience.Very best regards
by A verified traveler
Posted 30 Nov 2024
Recommended, no issues
Comment from Hotel Management
1 Dec 2024 by Dayo Adesina Guest Relations, Hotel Management
Dear Sara,It was wonderful to receive your review and feedback comments. We are delighted, and very appreciative. Thank you also for the lovely recommendation.We look forward to seeing you again in Guildford.Very best regards
by A verified traveler
Posted 30 Nov 2024
Very disappointed with my stay this time. No hot water due to a power cut at 3am. Still no hot water at 10.30am. Very poor service and disinterested reception staff. Also cooked breakfast (buffet) luke warm and no staff about to ask if it could be heated up. This is very surprising as I have stayed here several times before and it’s always been good.
Comment from Hotel Management
1 Dec 2024 by Dayo Adesina Guest Relations, Hotel Management
Dear James,Thank you for your feedback. I am sincerely sorry that this stay did not meet your normal expectations. The unexpected global power cut negatively impacted our systems, and it look longer than anticipated to restore the systems. Regarding the other comments, we will take them (in their entirety) and address accordingly. As a returning guest, your feedback 'carries' greater weight, and we hope to see you again for a much improved experience. A member of the front office management team will contact you in the next couple of days to discuss further.Very kind regards
