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RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
Elegant adults-only hotel on the beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

3 outdoor pools, cabanas (surcharge), pool umbrellas
9 restaurants, lunch, dinner served; local and international cuisine
9 restaurants, lunch, dinner served; local and international cuisine
Living area
9 restaurants, lunch, dinner served; local and international cuisine

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • All inclusive
    All inclusive
  • Room service
    Room service
  • Spa
    Spa

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Red Level Deluxe

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Deluxe

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Deluxe Room, Partial Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Red Level, Deluxe Room, Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

Terrace/patio

Red Level, Villa, Private Pool

Highlights

Yard
Separate sitting area
Private pool
Private indoor spa tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Deluxe Large Terrace with Whirlpool

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Deluxe Large Terrace with Whirlpool

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Master Suite Ocean View with Terrace Bathtub

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Master Suite Ocean View with Terrace Bathtub

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 99.2 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Deluxe Front Ocean View

View from room

Red Level Deluxe Front Ocean View

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Junior Suite Front Ocean View with Whirlpool

Highlights

Furnished balcony
Private outdoor spa tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

What's nearby

  • Alcala Beach - 6 min walk - 0.5 km
  • Los Gigantes Marina - 9 min drive - 6.8 km
  • Arena Beach - 10 min drive - 4.0 km
  • Playa San Juan - 12 min drive - 4.0 km
  • Los Gigantes Beach - 18 min drive - 7.3 km

Getting around

  • Tenerife South Airport (TFS) - 35 min drive

Restaurants

  • ‪Playa de San Juan - ‬5 min drive
  • ‪Pangea - ‬6 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬9 min walk
  • ‪Casa Amadeo - ‬5 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

Luxury hotel near Alcala Beach
Located close to Los Gigantes Marina and Los Gigantes Beach, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar, and a free daily manager's reception. Active travelers can enjoy Pilates, archery, and volleyball at this hotel. Treat yourself to aromatherapy, a hot stone massage, or a body treatment at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare, and local and international cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; RedLevel at Gran Melia Palacio de Isora - Adults Only also has a terrace, shopping on site, and a coffee shop/cafe. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station, and express check-out
  • Express check-in, massage treatment rooms, and a gift shop
Room features
All 110 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other amenities include:
  • Rainfall showers, designer toiletries, and separate tubs/showers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, recycling, and electric kettles

All inclusive details

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L´Olio Trattoria & Pizza
  • La Terrasse
  • Le Bistrot Provencal
  • Nami Asian Bistro
  • Oasis Mediterranean

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Archery
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Library
  • Piano
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Eco-friendly cleaning products used
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

Yes, this property has 3 outdoor pools.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees.

How much is parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-out is at noon.

Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?

Located in Guia de Isora, this beachfront hotel is on the boardwalk/promenade,steps from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 313 out of 390 reviews" "
Rating 8 - Good. 60 out of 390 reviews" "
Rating 6 - Okay. 13 out of 390 reviews" "
Rating 4 - Poor. 2 out of 390 reviews" "
Rating 2 - Terrible. 2 out of 390 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Stayed 7 nights in Oct 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Stayed 7 nights in Sep 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Daniel, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024

10/10 Excellent

Kern Lysgaard

Stayed 2 nights in Feb 2024

10/10 Excellent

Harry, Aldie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Derek B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023

6/10 Okay

Simon Richard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Jacqueline Gaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Stayed 5 nights in Mar 2022

10/10 Excellent

Karan, London

Liked: Cleanliness, staff & service
The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Stayed 7 nights in Dec 2020

2/10 Terrible

John

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
3 star not 5 star. Don’t stay!Rude staff, bad food
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, great facilities and nothing was too much trouble.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a lovely break at the property. Disappointed that the spa wasn’t open during our stay also the Red Level breakfast was limited so we preferred the choice at Pangea. The Red level lounge was also disappointing the coffee machine was not working most of the time. On the plus side the staff at the open bar were very attentive.
Stayed 5 nights in Nov 2019

10/10 Excellent

Alastair

Stayed 7 nights in Nov 2019