Ratings based on 226 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
by A verified traveler
Posted 10 Nov 2022
Away from the city center. The bed was terrible. The A/C did not cool
Comment from Hotel Management
10 Apr 2023 by HOTEL IBIS MENDOZA, Hotel Management
HOLA MUCHAS GRACIAS POR CALIFICARNOS.ESPERAMOS QUE VUELVAS PRONTO.SEGUIREMOS TRABAJANDO EN MEJORAR DIA A DIA PARA BRINDAR CADA VEZ UN MEJOR SERVICIO.
by A verified traveler
Solid Value
Posted 11 Sep 2022 on HotelsSolid value hotel experience. Modest but decent restaurant, including breakfast buffet. Room on the small size but clean. Could use better lighting. WiFi worked well. Convenient location off major Ruta 7 highway but a bit tricky to find entrance.
Comment from Hotel Management
10 Apr 2023 by HOTEL IBIS MENDOZA, Hotel Management
HOLA MUCHAS GRACIAS POR CALIFICARNOS.ESPERAMOS QUE VUELVAS PRONTO.SEGUIREMOS TRABAJANDO EN MEJORAR DIA A DIA PARA BRINDAR CADA VEZ UN MEJOR SERVICIO.
by A verified traveler
Posted 4 Mar 2022
The bed was too hard.
Comment from Hotel Management
10 Apr 2023 by HOTEL IBIS MENDOZA, Hotel Management
HOLA MUCHAS GRACIAS POR CALIFICARNOS.ESPERAMOS QUE VUELVAS PRONTO.SEGUIREMOS TRABAJANDO EN MEJORAR DIA A DIA PARA BRINDAR CADA VEZ UN MEJOR SERVICIO.
by A verified traveler
Posted 12 Dec 2021 on Hotels
Staff very helpful with storing our bags and calling up taxi when needed. Not in the center otherwise would have been better.
Comment from Hotel Management
10 Apr 2023 by HOTEL IBIS MENDOZA, Hotel Management
HOLA MUCHAS GRACIAS POR CALIFICARNOS.ESPERAMOS QUE VUELVAS PRONTO.SEGUIREMOS TRABAJANDO EN MEJORAR DIA A DIA PARA BRINDAR CADA VEZ UN MEJOR SERVICIO.
by A verified traveler
Good average saty hotel by the airport
Posted 18 Nov 2019 on HotelsAverage hotel. Reception area lovely, room was basic and a bit tired. Overall good stay close to the airport
Comment from Hotel Management
7 Dec 2019 by Fernando Ottolini, Hotel Management
Dear Briony,
Thank you for taking the time to tell us about your experience at the ibis Mendoza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Fernando Ottolini
Gerente
by A verified traveler
Staff does not care enough
Posted 22 Sep 2019 on HotelsStayed here before. It's a basic hotel with basic rooms. Unfortunately there were 4 rooms next to mine with inconsiderate people being loud and the receptionist did not care enough to do something about the laughing and doors in and out until past midnight.
Would have hoped to get more from the front desk than a half hearted attempt to talk to those drunks.
Got back to them by calling their room numbers at 5:30am when I needed to leave. So if you read this and got a call that morning...this was my thanks to you keeping me up all night. :)
Have to also resolve an issue with charges. They charged more than my quote through Hotels.com. He could not find my entry stamp and wanted to charge me tax.
by A verified traveler
Posted 3 Jun 2019 on Hotels
Comment from Hotel Management
8 Jun 2019 by Fernando Ottolini, Hotel Management
Estimada Lucia,
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mendoza.
Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.
En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.
Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.
Reciba un cordial saludo.
Fernando Ottolini
Gerente
by A verified traveler
Posted 20 May 2019
A very cost efficient IBIS hotel, just 10min outside the city of Mendoza.
The staff is friendly and the rooms are adequate.
You won't find a Gym, Pool or Spa, but for $50-60/night you get free WiFi and Breakfast. (Hotel is also pet-friendly)
Comment from Hotel Management
25 May 2019 by Fernando Ottolini, Hotel Management
Dear,
We greatly appreciate your comments regarding your stay at ibis Mendoza. It's always a pleasure to receive compliments.
We will extend your nice comments to our team. I am sure that these comments will serve as a stimulus to our entire team as we will continuously strive to improve the quality of our services.
We appreciate that you have shared once again that you have shared your experience with us and your next visit is as pleasant as the previous one.
Receive a cordial greeting.
Fernando Ottolini
Manager
by A verified traveler
Posted 8 May 2019
I had problems with key to enter in my room. Other than that, everything was great
Comment from Hotel Management
11 May 2019 by Fernando Ottolini, Hotel Management
Dear,
We greatly appreciate your comments regarding your stay at ibis Mendoza. It's always a pleasure to receive compliments.
We will extend your nice comments to our team. I am sure that these comments will serve as a stimulus to our entire team as we will continuously strive to improve the quality of our services.
We appreciate that you have shared once again that you have shared your experience with us and your next visit is as pleasant as the previous one.
Receive a cordial greeting.
Fernando Ottolini
Manager
