Ratings based on 491 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Surabaya
Posted 21 Nov 2024
Good
by A verified traveler from Timmins
Posted 5 Nov 2024
I have stayed here many times. It is cose to the GYE airport and across the street from Mall de Sol. Thos is the perfect hotel with c access to may amenities nearby. The service is great and don't miss the excellent breakfast buffet. Not like north america where you get an arificial egg pattie, a yogurt and a bowl of cereal. Canadian hotels need to step up their game.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Safe and clean!
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 9 Oct 2024
Bathrooms are small
by A verified traveler from Heredia
Posted 7 Oct 2024
by A verified traveler
Posted 7 Oct 2024
It was the best!! The staff was amazing!!
by A verified traveler
Posted 23 Sep 2024
The staff was very helpful and super friendly.
Comment from Hotel Management
8 Oct 2024 by Santiago Galárraga - General Manager , Hotel Management
Dear Mr. Montenegro, Receive a warm greeting from Sheraton Guayaquil team. We are glad to know that our staff met your expectations on your last stay with us. We hope to have you back soon. Sincerely, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Santiago Galárraga - Gerente General , Hotel Management
Estimada Señora Loayza, Es un gusto saludarle de parte de Hotel Sheraton Guayaquil. Muchas gracias por tomarse el tiempo de compartirnos su valoración. Esperamos poder recibirle en una próxima ocasión, para brindarle el servicio que se merece. Saludos cordiales, Santiago Galárraga C. Gerente General Hotel Sheraton Guayaquil
